Sandra Hunte
Columbus,GA
Summary
Diligent QAPF Specialist offering 8-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. . Dedicated Security Supervisor adept in security monitoring procedures, including surveillance equipment expertise. Proven history of operating with heightened awareness and attention to detail with track record of alleviating risks and exercising sound judgment in high-pressure situations. Committed Security Supervisor with integrity, honesty and dedication. Strong knowledge of first-aid and emergency situation protocols. Quick-learning and highly professional in all situations.
Overview
24
24
years of professional experience
Work History
Qapf
A and i Office Solutions
Columbus, GA
09.2019 - Current
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
- Evaluated quality of representatives' phone calls and provided feedback to management.
- Generated reports on KPIs to track and improve key metrics.
Retail Store Manager
Cato Fashions
Columbus, GA
08.2010 - 12.2023
- Organized new stock for floor placement.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Prepared and submitted nightly bank deposits.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Customer Service Specialist
A and I Office Solutions
Columbus, GA
06.2013 - 09.2019
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed high-volume of inbound and outbound customer calls.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Investigated and solved routine, complex and long-standing customer issues each day.
- Maintained strong call control and quickly worked through scripts to address problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Responded to customer requests for unavailable products and suggested other suitable options.
- Implemented services to assist company in maintaining exceptional client service ratings on external audits.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Police Sergeant
Spangdahlem Police force
Spangdhalem , Germany
02.2002 - 01.2010
- Supervised and reviewed 25 subordinates.
- Collaborated with divisional commanders to maintain consistency in all operations.
- Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
- Reviewed and assessed criminal prosecution information, including search warrants, citations and complaints.
- Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
- Monitored serving of warrants and assisted in making required arrests.
- Informed shift officers of special areas of emphasis, including properties to watch and noted criminals understood to be in patrol areas.
- Patrolled assigned areas to respond to all emergency calls and investigate disturbances.
Security Supervisor
UTS protec
Trier , Germany
02.2000 - 01.2010
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files quickly and accurately.
- Provided security team leadership and contributed to on-call duties.
- Led security team and contributed to on-call shifts.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Managed security staff schedules for all shifts, minimizing overtime costs.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Demonstrated public safety dedication through thorough patrolling of community events.
- Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.
- Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.
- Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring premises.
- Designed security policies, alarm response protocols and access card guidelines.
Education
High School Diploma -
Nuernber American Hight
Military Base School Closed06.1988
Skills
- Relationship building
- Multitasking
- Critical thinking
- Problem resolution
- Supervision
- Communication
- Computer skills
- Leadership
- Organizational skills
- Conflict resolution
- Collaboration
- Friendly, positive attitude
- Active listening
Languages
German
Native/ Bilingual
Timeline
Qapf
A and i Office Solutions
09.2019 - Current
Customer Service Specialist
A and I Office Solutions
06.2013 - 09.2019
Retail Store Manager
Cato Fashions
08.2010 - 12.2023
Police Sergeant
Spangdahlem Police force
02.2002 - 01.2010
Security Supervisor
UTS protec
02.2000 - 01.2010
High School Diploma -
Nuernber American Hight
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