Summary
Overview
Work History
Education
Skills
Certification
Generic

Sandra Hunter

Santa Maria,CA

Summary

Customer-oriented General Manager with 29 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

29
29
years of professional experience
3
3
Certification

Work History

GENERAL MANAGER

PETCO
Santa Maria, CA.
12.2021 - Current
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis, implementing improvement strategies and leading district #1 in New Pals Rewards YTD.
  • Coached Partners in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings in Petco Listens to 95%.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Promoted 4 Partners to leadership positions, and developing internal pipeline for future positions.
  • Set clear expectations and created positive working environment for employees resulting in highest marks for year end Petco Employee Engagement Survey.
  • Accomplished multiple tasks within established timeframes utilizing internal company Store IQ Communications for planning and prioritizing.

RECRUITER/HUMAN RESOURCE CONSULTANT

BRIGHTSTAR CARE SAN LUIS
03.2021 - Current
  • Increased business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
  • Assisted team on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
  • Established onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

CO-OWNER

SAFETY CONSULTING SERVICES, LLC
SANTA MARIA, CA
01.2019 - Current
  • Created company in 2019 with a focus to train community and business partners in Safety,
  • Medical, Hazmat and Communication at home and workplace.
  • Specialize in First Aid/CPR Training, Stop the Bleed Classes, OSHA and COVID-19 Compliance Operations.
  • Our company provides programming, sales, rentals and consulting in Radio Communications.
  • Recently acquired Educational Licensee thru Department of Defense that allows our business to use Stop the Bleed marks in our educational activities.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.

SERVICES MANAGER

ULTA BEAUTY
SANTA MARIA, CA
03.2021 - 12.2021
  • Driving results in Salon and Prestige boutiques, focused on recruiting and hiring to have right people ensuring succession planning in place for future growth.
  • Lead weekly goal setting meetings with Prestige Team reviewing sales performance.
  • Consistent 100% NPS for Service Performance.
  • Participates in weekly General Manager and Service Manager Conference Calls and monthly Virtual Visits.
  • Drives Sales Team performance in operational, service and company directives ensuring superior guest service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

STORE MANAGER iN TRAINING

CVS PHARMACY
BUELLTON, CA
10.2020 - 03.2021
  • Assisted Training Store Manager in leadership and strategic operation of front store.
  • Lead Pharmacy including Manager of Duty program, inventory, financial management, customer leadership and building customer loyalty thru CVS Care Pass program exceeding store goals.
  • Managed first COVID Clinics in Santa Barbara County with CVS Pharmacy Team ensuring customers followed company/county guidelines for vaccine communication and implementation.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.

MULTI-UNIT MANAGER

DUNN-EDWARDS AND THINK OUTSIDE, US.
SAN LUIS OBISPO, CA
10.2019 - 08.2020
  • Responsible for store operations and customer engagement, leading, coaching, training associates, maintaining inventory levels, and implementing visual standards in two stores.
  • Achieved .22% for year end inventory and 97.3% for Regional Operational Audit for last quarter 2019.
  • Designed marketing strategies, impacted visual merchandising, implemented POS and operational initiatives increasing sales for Think Outside - US.

STORE MANAGER

FIVE BELOW
SANTA MARIA, CA
10.2018 - 08.2019
  • Launched new store in new market and achieved Top 5 Grand Opening Weekend in the company’s history.
  • Drove new store readiness, scheduling, supported initial truck day and associate training of 44.
  • Executed visual merchandising initiatives and yearly inventory @ .51% at #1 in District.
  • Exceeded company expectation of Customer Service Surveys @ 97% year to date.
  • Lead second Grand Open Five Below in Lompoc and lead walk thru with Regional Management.
  • Recruited, hired and trained new store opening team of 32.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

SUPPORT MANAGER

LOWE’S; SANTA MARIA
SANTA MARIA, CA
07.2017 - 08.2018
  • Executed Pre-Opening activities for $28 million store.
  • Manager on Duty to 160 associates and 50 direct reports.
  • Facilitated all pre opening activities for Front End.
  • Supervised incoming pallets and supply management to build and set merchandise for store opening.
  • Responsible for Front End operations, payroll, scheduling, cash office management, customer resolutions, online pick up process, temp accounts, accounts payable, accounts, and special orders.

Education

CERTIFICATE - ADMINISTRATION oF JUSTICE

Santa Barbara City College
Santa Barbara, CA
05.1992

Skills

  • Business Leadership
  • Management Training
  • Hiring and Onboarding
  • Merchandise Promotion and Display
  • Delegation and Supervision
  • Administrative Management
  • Recruitment and Training
  • Staff Coaching and Training
  • Financial Forecasting
  • Analyzing Profitability
  • Records Organization and Management
  • Performance Monitoring and Evaluation
  • Scheduling and Time-Tracking
  • Finance and Accounting Oversight

Certification

Disney’s Approach to Leadership Excellence - Disney Institute COVID 19 Awareness - 360 Training 2020 - Credential ID #000017858866 CPR, AED and Basic First Aid All Ages (G2015) DC Blended

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Sandra Hunter