Sandra Ibarra

Provided real-time support via live chat to resolve orders-related issues. Created and managed customer orders and returns using Shopify. Processed returns through REDO platform and ensured smooth resolution . Generated shipping labels a nd dispatched using ShipStation. Maintained a high level of professionalism and responsiveness in all customer interactions

• Manage and process all web, phone and commercial orders assigned to store
• Collaborate across all departments to drive optimal productivity through meetings, staff and equipment support and real time system updates
• Assist in training all new logistic team members in damaged product returns, product check-ins and creating designated area for new product assortments
• Partner with all departments to continue to drive store efficiency, secure the sales drive and maintain the stores 12-Million-dollar status
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.

• Provided assistance to inquiring customers to assure customer satisfaction and maintain customer loyalty
• Conduct personal fittings for clients to maximize sales and elevate customer experience
• Shared best practices for sales and customer service with other team members to help improve stores efficiency and productivity
• Assist in maintaining shop floor & window display as aligned with company standards
• Trained and supervised new employees to be kept up to company standards and use time management when closing their department while strengthening their ability to drive sales
• Partnered with back stock management to aid in processing merchandise shipments followed by sales floor replenishments
• Adhered to company guidelines regarding product rotation and expiration dates, ensuring optimal freshness for customers'' purchases.
• Expedited restocking process during peak hours, minimizing disruptions to customer flow within the store.

• Oversaw all cash/credit transactions for a total of 8 registers and conducted cash deposit drops leading up to $80,00
• Processed and managed all high-volume transactions leading up to 800 plus items and/or $50,000
• Resolved all customer complaints in a professional manner while also prioritizing customer satisfaction
• Conduct POS, cash handling, phone etiquette and customer register dialogue training for all new cashiers following company standards and directives.
• Oversaw inventory within assigned departments to ensure no shrink occurred, sales floor was clean and replenished periodically
• Successfully assisted in department remodeling as well as store overhaul project which increased sales volume and restock productivity.