Sandra Ignacio
Mascoutah,IL
Summary
As a Motivated Barista leveraging team skills to build customer-driven sales experience. Takes initiative to create menu items for specifications, always delivering service with enthusiasm. Excellent problem-solving skills to work within busy and constantly changing environment. Barista with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable As a Barista, I acquire strong ability in Multi-tasking. Offering Fast-learning and Perceptiveness. Highly organized, proactive and punctual with team-oriented mentality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista Manager
St. Louis Coffee World
Mascoutah, IL
04.2016 - Current
- Managed barista staff, ensuring proper training and scheduling.
- Created and implemented operational procedures for the barista team to ensure customer satisfaction.
- Provided feedback on baristas' performance, developed action plans to improve quality of service.
- Monitored inventory levels, ordered supplies as needed and managed budgets for coffee shop operations.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Developed new ideas to increase sales and customer loyalty through promotions or special events.
- Maintained records of daily transactions and prepared reports for management review.
- Ensured compliance with food safety standards, health regulations and sanitation requirements.
- Recruited, hired, trained and supervised baristas to ensure adherence to company policies and procedures.
- Analyzed product trends to determine purchasing needs based on seasonality or customer preferences.
- Implemented strategies for cost savings in areas like labor costs or supply ordering.
- Evaluated current processes and identified areas of improvement in order fulfillment times or customer service response times.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Established and adjusted ordering parameters to manage inventory.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw food preparation, production and presentation according to quality standards.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved problems or concerns to satisfaction of involved parties.
- Delegated work to staff, setting priorities and goals.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected dining and serving areas for cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained goals and expectations required of trainees.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Distributed food to service staff for prompt delivery to customers.
Food Service Worker
Freddys Frozen Custard And Steakburger
O'Fallon, IL
04.2018 - 09.2020
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Delivered food orders promptly and accurately to guests tables.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Ensured that all foods were prepared according to health department regulations.
- Monitored inventory levels of food items used during meal services.
- Replenished condiments at customer tables as needed.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
- Organized take-out orders for customers who requested them.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Utilized point-of-sale systems for taking orders from customers.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Followed recipes and customer requests to prepare meals.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Washed, peeled and seeded fruits and vegetables.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Refilled condiments, napkins and server workstations.
- Packaged and bagged cooked food and prepared items.
- Made meals in accordance with company standards and requirements.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Prepared workstations with ingredients and tools to increase efficiency.
- Filled and served various beverages for customers.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored temperatures of prepared food and cold-storage areas.
- Rotated inventory to reduce waste and optimize freshness.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Food Service Worker
Burger King
Scott Air Force Base, IL
06.2016 - 10.2017
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Delivered food orders promptly and accurately to guests tables.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Ensured that all foods were prepared according to health department regulations.
- Replenished condiments at customer tables as needed.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Organized take-out orders for customers who requested them.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Utilized point-of-sale systems for taking orders from customers.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Followed recipes and customer requests to prepare meals.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Washed, peeled and seeded fruits and vegetables.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Refilled condiments, napkins and server workstations.
- Packaged and bagged cooked food and prepared items.
- Made meals in accordance with company standards and requirements.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Prepared workstations with ingredients and tools to increase efficiency.
- Filled and served various beverages for customers.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored temperatures of prepared food and cold-storage areas.
- Rotated inventory to reduce waste and optimize freshness.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education
Associate of Arts - Business
Southwestern Illinois College
Belleville, IL04-2021
Skills
- Performance Assessments
- Team Building and Leadership
- Work Planning and Prioritization
- POS Systems
- Bank Deposits
- Shop Opening and Closing
- Product Recommendations
- Safe Food Handling
- Attention to Detail
- Customer Service
- Inventory Planning
- Hand-Crafted Drink Recipes
- Inventory Management
- Quality Control
- Inventory Control
- Staff Management
- Employee Management
- Backroom Stocking
- Touch-Screen Point of Sale
- Espresso Machine Operation
- Barista Training
- New Product Introduction
- Health and Safety Compliance
- Product Promotion
- Complaint Handling
- ServSafe Certification
- Espresso Machine Operations
- Staff Training and Development
- Marketing and Promotions
- Coffee Grinding
Affiliations
- Fast Learner
- Multi-tasker
- Observant
- Good Listener
- Attentive to Detail
- Hard worker
Certification
- Food Handlers Card
- Alcohol License
Languages
English
Professional
Tagalog
Professional
Spanish
Limited
Timeline
Food Service Worker
Freddys Frozen Custard And Steakburger
04.2018 - 09.2020
Food Service Worker
Burger King
06.2016 - 10.2017
Barista Manager
St. Louis Coffee World
04.2016 - Current
Associate of Arts - Business
Southwestern Illinois College
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