Sandra Igwe

Monitoring calls and emails to ensure they follow data protection. Analyzing and reporting data trends. Ensuring they follow team provides a positive experience for customers. Coaching and training the team where necessary. Ensuring they various services are meeting or exceeding the standards of quality that are needed.

Provide knowledgeable help to customers and go extra mile in providing the correct details to customer queries. Answering customers questions, handling complaints, and providing solutions. I assist in entering customer data into the company’s software.

Building relationships with customers, identifying their needs, and providing a good experience.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.