Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Imholte

Corpus Christi,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Detail-oriented Certified Nursing Assistant with successful healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Excellent customer service.



Overview

26
26
years of professional experience

Work History

Certified Nursing Assistant

Maxim Healthcare Services, Inc
05.2011 - 03.2022
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.

Business Office Associate

Carmax Autocare Center
08.2007 - 01.2009
  • Engaged with customers to build business relationships.
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Certified Medical Assistant

Drs. Hartmann
04.1996 - 01.2002
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Education

Certificate - Certified Nursing Assistant

Nursing And Therapy Services of Colorado
Colorado Springs, CO
04.2011

Certified Medical Assistant

KBBZ Halberg
Brebach, Germany
06.1999

High School Diploma -

Realschule Im Ludwigspark
Saarbruecken, Germany
06.1995

Skills

  • Medical office administration
  • Patient-focused care
  • Case management
  • Medical Records Management
  • Efficient and reliable team player
  • Excellent Communication
  • Self-Motivated
  • Multitasking Abilities
  • Clerical Support
  • Customer/Client relations
  • Office administration
  • Organization skills
  • Billing Arrangements
  • Transfer Processes
  • Pleasant Telephone Demeanor
  • Fair Debt Collections Practices
  • Updating Customer Accounts

Timeline

Certified Nursing Assistant

Maxim Healthcare Services, Inc
05.2011 - 03.2022

Business Office Associate

Carmax Autocare Center
08.2007 - 01.2009

Certified Medical Assistant

Drs. Hartmann
04.1996 - 01.2002

Certificate - Certified Nursing Assistant

Nursing And Therapy Services of Colorado

Certified Medical Assistant

KBBZ Halberg

High School Diploma -

Realschule Im Ludwigspark

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