SANDRA IMOUDU
Stafford
Summary
Results-driven banking professional with over six years of experience in customer service, team leadership, and branch operations. Demonstrated expertise in supervising daily activities, mentoring staff, and ensuring compliance with financial regulations. Proving ability to enhance member satisfaction, drive sales of financial product and maintain operational efficiency.
Overview
6
6
years of professional experience
Work History
Member Service Representative III
Navy Federal Credit Union
05.2022 - Current
- Supervise daily branch operations, ensuring efficient processing of transactions and adherence to compliance standards
- Mentor and train junior staff, fostering professional growth and enhancing team performance
- Manage cash operations including branch opening, closing and balancing procedures
- Assist in branch self-auditing efforts to maintain security and operational integrity
- Delivered prompt, courteous service during routine transactions, contributing to increase customer satisfaction and repeat business
- Educated members on self-service options and digital banking tools to improve transaction efficiency and convenience
- Appointed as Operational Soundness Champion for thew branch, responsible for driving audit readiness, enforcing compliance standards, and minimizing procedural exceptions
Sales Associate/Teller Supervisor
International Bank Of Commerce
03.2019 - 04.2022
- Led teller team, overseeing daily transactions and ensuring compliance with banking regulations
- Conducted staff training sessions on customer service excellence and product knowledge
- Specialized in opening various account types including business accounts and small business loans
- Implemented sales strategies to promote banking products, achieving sales target consistently
- supported daily back-office operations by reviewing check hold and accurate processing in accordance with regulatory guidelines
- Maintained accurate records and documentation to support operational efficiency
- Trained frontline staff on techniques to enhance service delivery and increase favorable JD power survey score from members
Education
Associate of Applied Science (AAS) - Banking And Finance
Houston Community College
Stafford, TX05-2027
High School Diploma - undefined
Robert E. Lee High School
Houston, TX05.2015
Skills
- Branch Operations Management
- Team Leadership & Staff Development
- Customer Relationship Management
- Financial Product Sales & Cross-Selling
- Regulatory Compliance & Risk Management
- Cash Handling & Vault Operations
- Performance Monitoring & Reporting
- Strategic Planning & Execution
Accomplishments
- Sustained Superior Performance
- Perfect Balancing
- Mortgage Loan Originator
- Individual Retired Account Representative
- Mentor
Timeline
Member Service Representative III
Navy Federal Credit Union
05.2022 - Current
Sales Associate/Teller Supervisor
International Bank Of Commerce
03.2019 - 04.2022
High School Diploma - undefined
Robert E. Lee High School
Associate of Applied Science (AAS) - Banking And Finance
Houston Community College
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