SANDRA I. SANTOS
Homestead
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
5
5
years of professional experience
Work History
Long Term Care, Care Manager
Florida Care Management Services Agency
12.2024 - Current
- Analyzed patient data to identify needs and recommend appropriate long-term care services.
- Managed case documentation and compliance with regulatory standards to ensure quality care.
- Developed positive relationships with patients and their families, fostering trust and open communication.
- Coordinated patient care plans with multidisciplinary teams to enhance service delivery and outcomes.
- Developed individualized support strategies, improving client satisfaction and engagement in care processes.
Certified Behavioral Health Case Manager
Citrus Health Network Inc.
02.2020 - Current
- Provided crisis intervention services, assessing needs and implementing appropriate support strategies.
- Monitored client progress through regular follow-ups, adjusting interventions to enhance outcomes.
- Collaborated with interdisciplinary teams to design and execute treatment programs tailored to individual needs.
- Educated clients and families on available resources, fostering informed decision-making in care processes.
- Advocated for client rights within the healthcare system, ensuring access to necessary services and supports.
Education
Master of Science - Forensic Psychology
Florida National University
Hialeah, FL06.2024
Bachelor of Science - Psychology
Florida National University
Hialeah, FL10.2019
Skills
- Assessment skills
- Case evaluation
- Care planning
- Client education
- Community networking
- Problem-solving
- Time management
- Direct patient care
- Team collaboration
- Active listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Long Term Care, Care Manager
Florida Care Management Services Agency
12.2024 - Current
Certified Behavioral Health Case Manager
Citrus Health Network Inc.
02.2020 - Current
Bachelor of Science - Psychology
Florida National University
Master of Science - Forensic Psychology
Florida National University
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