Sandra Issell
Dearborn,MI
Summary
Proven Property Manager with a track record of enhancing occupancy rates and tenant satisfaction at Peabody Manager. Skilled in property inspections and dispute resolution, demonstrating strong decision-making and customer service. Achieved significant improvements in operational efficiency and community engagement, ensuring compliance and safety across multiple properties. Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
Work History
Property Manager
Peabody Manager
2016.02 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Enhanced security measures, significantly reducing incidents on property premises.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
Emergency Dispatch Operator
Prudential Security @ Severstal/A.K Steel
2011.08 - 2016.02
- Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
- Spearheaded a well-received initiative to improve efficiency by streamlining the internal documentation process for incident reports.
- Strengthened community trust in emergency services through compassionate handling of non-emergency calls, providing helpful advice or directing callers to appropriate resources when necessary.
- Collaborated with various first responder agencies to ensure seamless coordination during high-pressure situations.
- Maintained updated knowledge of local geography, ensuring precise routing for emergency vehicles.
- Completed daily reports, forms and other documentation accurately to avoid errors in patient care.
- Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.
- Provided crucial support during major incidents by effectively disseminating information between first responders and command centers.
- Improved interdepartmental communication by providing concise, relevant updates on ongoing emergency events to all relevant parties.
- Followed established protocols for professional handling of emergency situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Private Investigator
Lakeshore Investigations
2003.01 - 2011.08
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Staked out locations to locate individuals and gather evidence of unlawful activities.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
- Investigated individuals claiming disability to identify and document fraud.
- Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
- Enhanced case success rate with meticulous attention to detail during investigations, ensuring all relevant information was gathered and analyzed.
- Set up both auditory and visual monitoring and recording devices.
- Established trust with clients through consistent communication, keeping them informed of progress updates throughout the course of each investigation.
- Uncovered critical evidence by conducting thorough background checks, surveillance, and research for client cases.
- Identified patterns of behavior in subjects under investigation, enabling the development of tailored surveillance strategies that yielded successful results.
- Delivered expert testimony in court proceedings, contributing to successful outcomes for clients involved in legal disputes or litigation matters.
- Surveilled individuals covertly to investigate issues such as fraud and infidelity.
- Obtained crucial information for clients through skillful interrogations, leading to timely resolution of sensitive matters.
Education
High School Diploma -
Riverview High School
Riverview, MI06.1976
Skills
Property Management
Payment Collection
Property Inspections
Customer service-focused
Decision-Making
Administrative Leadership
Property Showing
Dispute Handling
Operations Management
Maintenance Management
Office Staffing
Deposits Management
Timeline
Property Manager
Peabody Manager
2016.02 - Current
Emergency Dispatch Operator
Prudential Security @ Severstal/A.K Steel
2011.08 - 2016.02
Private Investigator
Lakeshore Investigations
2003.01 - 2011.08
High School Diploma -
Riverview High School
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