Sandra Jackson
Temple,Texas
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
17
17
years of professional experience
Work History
Specialty Pharmacy Representative
CVS Health Pharmacy
Remote, Temple, TX
09.2021 - Current
- Processing up to 1800 claims monthly
- Requesting prior authorization (PA) from the patients medical doctor (MD) when required by insurance
- Knowledgeable of medical terms
- Knowledgeable of specialty drugs, such as Growth Hormones.
- Implemented innovative marketing strategies to increase awareness of pharmacy services and drive sales growth.
- Handled sensitive patient information confidentially, ensuring compliance with HIPAA guidelines.
- Developed expertise in managing pharmaceutical supply chains through strategic ordering practices.
- Assisted pharmacists with medication compounding tasks, adhering to strict quality control standards.
- Served as a key liaison between the pharmacy team and medical professionals, contributing to coordinated patient care efforts.
- Resolved insurance claim issues promptly, facilitating seamless coverage for patients'' medications.
Property Tax Servicing Specialist
Corelogic
05.2015 - 09.2021
- Process and research a high volume of issues where issues are typically complex
- Making approximately 50-100 outbound calls to taxing authorities to procure data
- May perform a variety of clerical functions within Tax Services to ensure timely procurement and accurate payments of taxes
- Provides guidance to less experienced team members.
- Mitigated loss exposure by proactively identifying trends in delinquency rates and working with clients to develop payment plans or alternative solutions as needed.
- Improved customer satisfaction by efficiently addressing and resolving servicing issues in a timely manner.
- Maintained up-to-date knowledge of industry regulations to ensure compliance when handling sensitive customer information and transactions.
- Conducted thorough research on complex issues, providing accurate information to clients while adhering to regulatory guidelines and company policies.
- Enhanced team productivity through the development and implementation of performance metrics and tracking systems.
- Delivered exceptional customer service as a dedicated point of contact for high-priority clientele, addressing their unique concerns and requirements.
- Developed strong rapport with customers through clear communication skills, empathetic listening abilities.
- Ensured accuracy in reporting data through diligent attention to detail during reconciliation processes.
- Reviewed account documentation, identifying discrepancies or inaccuracies that could impact client relationships or business operations.
Single Point of Contact Representative
OneWest Bank
08.2011 - 05.2015
- Assisted hundreds of customers with questions regarding matured accounts such as; Taxes and Insurance, Matured Death, Matured Foreclosure, Matured Move Out, and Matured Other
- Manage and maintained hundreds of reverse mortgage loans
- Executed superior customer service and collections skills while working
- Trained and assisted new hires.
Accounts Receivable Specialist
Dell Computers
Round Rock, TX
11.2007 - 08.2011
- Making approximately 60-80 outbound collection calls daily
- Conducted hundreds of account researches and analysis
- Prepared and maintained credit reports, applications, and ledgers
- Maintained an accurate aging report quarterly
- Identified and executed the necessary process adjustments
- Prepared and processed past due statements to customers
- Reconcile A/R to the G/L
- Interacted with customers to resolve outstanding issues
- Posted credit card and check payments to customer accounts
- Created customer payment plans and payment agreements
- Coordinated collection activities with Account Managers and customer service reps
- Trained new collectors
- Created collection policy and procedures
- Reduced overall A/R balance by 45%.
- Analyzed revenue trends and identified opportunities for improvement in billing processes to maximize financial performance.
- Optimized cash application procedures, ensuring prompt and accurate allocation of payments to corresponding invoices.
Education
Skills
- Pharmaceutical knowledge
- Patient confidentiality
- Prescription Filling
- Confidentiality and HIPAA
- Pharmacy and customer records management
- Insurance Verification
- HIPAA
- Product presentation
- Attention to Detail
- Prioritization and Organization
References
Upon Request
Timeline
Specialty Pharmacy Representative
CVS Health Pharmacy
09.2021 - Current
Property Tax Servicing Specialist
Corelogic
05.2015 - 09.2021
Single Point of Contact Representative
OneWest Bank
08.2011 - 05.2015
Accounts Receivable Specialist
Dell Computers
11.2007 - 08.2011