Sandra Jackson
Kansas City,MO
Overview
12
12
years of professional experience
Work History
Food Line Leader
Mg foods
Lenexa, Kansas
01.2023 - 07.2024
- Monitored production levels, communicated needs to kitchen staff, and adjusted schedules as needed.
- Trained new employees on proper food handling techniques, sanitation procedures, and standard operating procedures.
- Conducted daily inspections of equipment, tools, ingredients, storage areas., ensuring cleanliness and safety standards were met.
- Ensured all food products were prepared according to health code regulations and safety guidelines.
- Monitored production lines to ensure accuracy of product quality, quantity, and timing.
- Assisted in the preparation of food items according to recipes and instructions.
- Managed daily staff rotations and ensured workers were in their assigned positions.
- Provided guidance and instruction to employees on safety protocols and operating procedures.
- Coordinated with other departments to ensure smooth workflow and timely completion of tasks.
- Maintained accurate records of line performance, employee hours worked, and inventory levels.
- Ensured that all team members followed company policies and regulations regarding safety, work environment, attendance.
- Supervised a team of up to 10 Food Service Workers in the preparation and service of meals.
- Demonstrated safe food handling techniques for staff members to ensure quality standards were met.
- Ensured that all health and safety regulations were followed at all times.
- Coordinated with vendors to order supplies in accordance with budget requirements.
Cashier
Taco Bell
Shawnee, Kansas
01.2022 - 11.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
PCA
Wholeperson
Kansas City, MO
04.2016 - 09.2021
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Accompanied clients to doctor's appointments and outings when necessary.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Responded promptly to emergency situations according to established protocols.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Transported clients from one location to another in an efficient manner.
- Assisted patients with recreational activities such as reading books or playing board games.
Customer Service Representative
Early dreamers
Kansas City, MO
01.2013 - 01.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Southeast High School
Kansas City, MO05-2003
Skills
- Menu Planning
- Food presentation
- Waste Reduction
- Production Scheduling
- Team Management
- Sanitation Procedures
- Policies Development
- Data Entry
- Inbound and Outbound Calling
- Appointment Scheduling
- Paperwork Processing
- Scheduling
- Shipping and receiving understanding
- In-store support
- Credit card payment processing
- Follow-up skills
- Customer consulting
- Vital signs monitoring
- Behavioral Management
- Personal Hygiene Assistance
- Diabetes management
- Dementia Care
- Meal Preparation
- Emotional Support
- Compassionate Care
- Restocking supplies
- Information Protection
- ADL support
- Patient Observation
Timeline
Food Line Leader
Mg foods
01.2023 - 07.2024
Cashier
Taco Bell
01.2022 - 11.2022
PCA
Wholeperson
04.2016 - 09.2021
Customer Service Representative
Early dreamers
01.2013 - 01.2016
High School Diploma -
Southeast High School