Sandra James
Virginia Beach,United States
Summary
Recent graduate with foundational knowledge in Human Resourcesand hands-on experience gained through academic projects and work experiences. Demonstrates strong teamwork, problem-solving, and time-management skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth and eager to contribute to team success and further develop professional skills.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Program Support Assistant
Department of Veterans Affairs
Hampton, United States
10.2021 - 06.2022
- Company Overview: (This is a federal job)
- Managed the onboarding process for all new staff, ensuring smooth integration into hospital operations
- Oriented new employees on the hospital computer system, assisted in obtaining access codes, and scheduled required training sessions
- Acted as the first point of contact for service staff, providing guidance and support on Automated Information Systems software and hardware issues
- Served as the Service Timekeeper, maintaining daily time entries in the VA Timekeeping System (VATAS)
- Analyzed system rejections, identified discrepancies, and resolved time and leave issues efficiently
- Supported the Administrative Officer (AO) with Equipment Inventory Listings (EIL), including conducting annual inventories and reconciliations
- Functioned as a PIV sponsor, ensuring proper identity verification processes for employees
- Maintained tracking systems for proficiencies, routing documents through appropriate channels to ensure timely submissions
- Managed competency folders, performance appraisals, OPPE, FPPE, and awards documentation
- Tracked and resolved veterans' concerns constructively, documenting resolutions in the PATS-R system
- (This is a federal job)
- Supervisor: Detrell, James (757) 722-9961
- Okay to contact this supervisor: Yes
LEAD Advanced Medical Support Assistant
Department of Veterans Affairs
Newington, United States
10.2020 - 03.2021
- Company Overview: (This is a federal job)
- Supported complex and non-standard procedures, optimizing clinical flow processes to enhance access to care across multiple clinics, specialties, and community resources
- Conducted daily workload assessments, managed workflow, and assigned tasks to ensure smooth operations
- Provided resolution to challenges encountered by Advanced Medical Support Assistants (AMSAs) during daily interactions
- Assessed AMSA training records to identify needs and coordinated necessary training
- Facilitated orientation programs for new staff, ensuring thorough onboarding, and knowledge transfer
- (This is a federal job)
- Supervisor: Cindy Baker (860-666-6951 x 7879)
- Okay to contact this supervisor: Yes
Advanced Medical Support Assistant
Department of Veterans Affairs
Newington, United States
11.2018 - 10.2020
- Company Overview: (This is a federal job)
- Acted as a liaison between Veterans, VA and Non-VA providers, nursing case management, and administrative staff to ensure timely and cost-effective healthcare
- Facilitated advocacy, collaboration, and communication across teams to support qualified Veterans in accessing appropriate care
- Organized and executed key administrative functions, including compiling statistical reports, managing documents, maintaining data, and presenting findings
- Followed established scheduling processes for CITC (Care in the Community), prepared and transmitted pre-appointment documents, scheduled non-VA clinic appointments, and updated consults in CPRS
- Oversaw the full cycle of care consults, from physician orders and third-party approvals to treatment and care completion
- Served as a peer mentor and resource for AMSA team members, assisting with new staff orientation, resolving daily obstacles, and leading by example in professional interactions
- (This is a federal job)
- Supervisor: Cindy Baker (860-666-6951 x7879)
- Okay to contact this supervisor: Yes
Medical Records Clerk
Alutiiq Pacific LLC/U.S. Naval Hospital Guam
Agana Heights, United States
02.2017 - 09.2017
- Organized and carried out administrative support functions, such as basic statistical reports, filing, copying, phone calls, document control, and data management
- Served as a liaison between patients, and the multidisciplinary clinic team to assist in the collaboration of care
- Scheduled appointments in CHCS for eligible patients
- Assisted patients with basic questions regarding TRICARE to determine eligibility and advocate for their needs
- Supervisor: Doreen Sablan (671-647-7973)
- Okay to contact this supervisor: Yes
Intern/Volunteer
American Red Cross/U.S. Naval Hospital Guam
Agana Hgts, United States
06.2016 - 02.2017
- Organized and carried out administrative support functions, such as drafting and disseminating memos and other documents, answering phone calls, greeting guests, filing a variety of paperwork, and performing other tasks
- Provide superior administrative support to financial technicians and to the Chaplain's Office
- Supervisor: Lisa Marshall (671-344-9725)
- Okay to contact this supervisor: Yes
Unit Secretary/Billing Clerk
Guam Regional Medical City
Hagåtña, United States
04.2015 - 06.2016
- Provided superior support to managers and staff, as required
- Received, reviewed, and processed incoming and outgoing faxed, emailed, and hard-copy correspondence, ensuring appropriate routing and filing
- Managed database of tasks encompassing key project milestones and closely monitored deadlines
- Developed and maintained detailed records management systems while maintaining the highest standards of security for patients' and staff members' Privacy Act and other personal information
- Supervisor: Jocelyn Cruz (671-645-5500)
- Okay to contact this supervisor: Yes
Administrative Support Volunteer
Guam Board of Nurse Examiners
Mangilao, United States
07.2015 - 09.2015
- Received and addressed questions, concerns, and inquiries from callers and visitors inquiring about licensing, certifications, and other professional nursing issues
- Applied active listening to ascertain the precise nature of inquiry and provided clear, concise responses or referred individuals to appropriate resources
- Supervisor: Marlene Carbullido (671-735-7407)
- Okay to contact this supervisor: Yes
Medical Assistant
Morris Heights Health Center
Bronx, United States
03.2014 - 11.2014
- Conducted patient interviews, gathered relevant medical history, and ensured accurate and timely charting of patient data for efficient care delivery
- Researched and drafted a variety of recurring reports and documentation for dissemination to higher-level clinical management and/or disposition in medical or administrative records
- Audited medical records to identify and address discrepancies, ensuring accuracy and protection of personal information
- Received and addressed questions from callers and visitors concerning scheduling, availability of test results, and other issues
- Supervisor: Rosalie Sanchez (718-839-8900)
- Okay to contact this supervisor: Yes
Medical Assistant
Preferred Health Partners
Brooklyn, United States
08.2012 - 04.2013
- Informed patients and family members about medical procedures using honed diplomacy, tact, and sensitivity
- Addressed questions and concerns on complex medical issues using clear, easy-to-understand language to individuals without medical backgrounds
- Applied honed communication skills to check patients in and out, conduct interviews, verify insurance, schedule appointments, and answer multi-phone lines
Medical Assistant
Foot Care of New York
New York, United States
04.2012 - 08.2012
- Completed patient medical documentation, ensuring accuracy and timeliness, and relayed reports to clinical management for review
- Reviewed checklist items and inspection guidelines to ensure procedures and practices complied with policies, rules, and regulations
- Completed daily log to provide historical documentation of events as well as actions taken by medical support personnel
Education
Masters' Degree - Human Resources
Berkeley College
Paramus, NJ08.2024
Bachelor's Degree - Health Services Management
Berkeley College
Paramus, NJ09.2016
Associate degree - Medical Assisting
Mandl School, The College of Allied Health
New York, NY12.2011
Skills
- Windows and iOS Proficiency
- Microsoft Office Suite
- Adobe Acrobat
- Employee relations
- Recruitment processes
- Conflict resolution
- Training and development
- HR policies and compliance
- CHCS
- DEERS
- AHLTA
- Essentris
- Abacus
- CPRS
- Customer service
- Office administration
- Records management
- HSRM
- VISTA
- VSE GUI
- PPMS
- FBCS
- REFDOC
- USAccess system
- My HealtheVet
- VATAS
- PATS-R
- TMS
Languages
French
Native/ Bilingual
Creole
Native/ Bilingual
Timeline
Program Support Assistant
Department of Veterans Affairs
10.2021 - 06.2022
LEAD Advanced Medical Support Assistant
Department of Veterans Affairs
10.2020 - 03.2021
Advanced Medical Support Assistant
Department of Veterans Affairs
11.2018 - 10.2020
Medical Records Clerk
Alutiiq Pacific LLC/U.S. Naval Hospital Guam
02.2017 - 09.2017
Intern/Volunteer
American Red Cross/U.S. Naval Hospital Guam
06.2016 - 02.2017
Administrative Support Volunteer
Guam Board of Nurse Examiners
07.2015 - 09.2015
Unit Secretary/Billing Clerk
Guam Regional Medical City
04.2015 - 06.2016
Medical Assistant
Morris Heights Health Center
03.2014 - 11.2014
Medical Assistant
Preferred Health Partners
08.2012 - 04.2013
Medical Assistant
Foot Care of New York
04.2012 - 08.2012
Masters' Degree - Human Resources
Berkeley College
Bachelor's Degree - Health Services Management
Berkeley College
Associate degree - Medical Assisting
Mandl School, The College of Allied Health
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
Lean Six Sigma, Yellow Belt
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsHealthcare benefitsCompany CultureWork-life balanceInternship
Internship, American Red Cross at U.S. Naval Hospital, Hagåtña, GU, Assisted the Financial Technician/Program Analyst in the Uniformed Business Office, supporting financial operations and administrative tasks., Provided additional support to the Chaplain’s Office, contributing to various administrative functions as needed.
Availability
Permanent, Full-Time
Additional Information - Security Clearance
Secret security clearance
References
References available upon request.
Similar Profiles
Gregory EllisGregory Ellis
Advanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans HealthcareAdvanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans Healthcare
Bruce RitenburgBruce Ritenburg
VETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits AdminVETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits Admin
Camilla LanierCamilla Lanier
Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)
Angela Antoinette PerkinsAngela Antoinette Perkins
Health System Specialist at Department of Veterans Affairs/ Veterans Health AdministrationHealth System Specialist at Department of Veterans Affairs/ Veterans Health Administration
Brieanna StyronBrieanna Styron
Licensed Practical Nurse at ACS ConsultantsLicensed Practical Nurse at ACS Consultants