Sandra James-Bryant
Reidsville,GA
Summary
Detail-oriented Security and Customer Service Professional with expertise in access control, incident reporting, and visitor screening. Demonstrates strong problem-solving skills and effective communication in fast-paced environments. Committed to resolving issues quickly while maintaining high customer satisfaction. Seeking entry-level opportunities to leverage skills in security monitoring and customer service to support organizational goals.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Portal Sergeant
Coastal State Prison
200 Gulfstream Rd, GA
01.2016 - Current
- Completed daily tasks accurately and efficiently.
- Proposed ideas and solutions that enhanced team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and address product and service issues.
- Provided friendly, knowledgeable service to support customer satisfaction.
- Prioritized and organized tasks to meet service goals effectively.
Customer Service Representative
Teleperformance USA
Shreveport, Louisiana
04.2010 - 12.2015
- Managed inbound customer calls in Teleperformance USA contact center.
- Resolved billing, account, and order inquiries using CRM systems.
- Assisted customers through email, chat, and phone support channels.
- Documented customer interactions and case notes in service records.
- Investigated product issues and guided troubleshooting steps.
- De-escalated difficult conversations with calm, professional communication.
- Reviewed service policies and explained account procedures clearly.
- Coordinated with internal teams to resolve customer requests.
Education
Bachelor of Science - Criminal Justice/ Crime Scene Investigation
Thomas University
Thomasville, GA05-2024
Associate of Science - Criminal Justice
Broward College
Fort Lauderdale, FL04-2013
Graduate Certificate - Criminal Justice
Brunswick Community College
Brunswick, GA05-2005
High School Diploma -
Tranquility Government Secondary School
Port Of Spain, Trinidad And Tobago06-1983
Skills
- Access control
- Security assessment
- Security monitoring
- Incident reporting
- Customer service
- Customer relationship management
- Case documentation
- Issue resolution
- Team oversight
- Team coordination
- Problem solving
- Attention to detail
- Time management
- Clear communication
- Interpersonal communication
- Conflict de-escalation
- Team collaboration
Certification
- Field Training Officer
Timeline
Portal Sergeant
Coastal State Prison
01.2016 - Current
Customer Service Representative
Teleperformance USA
04.2010 - 12.2015
Bachelor of Science - Criminal Justice/ Crime Scene Investigation
Thomas University
Associate of Science - Criminal Justice
Broward College
Graduate Certificate - Criminal Justice
Brunswick Community College
High School Diploma -
Tranquility Government Secondary School