Sandra Jauregui-Hernandez
Boerne,TX
Summary
Responsible and hardworking in 13+ years in customer service and establishing relationships with health care professionals. Looking for a different work setting to encounter new challenges.
Overview
13
13
years of professional experience
Work History
Lead Dental Assistant
MB2, Hill Country Dental Center
10.2021 - Current
- Lead a team of 6 assistants to enhance customer satisfaction and operational efficiency.
- Develop training programs to improve staff performance and service delivery.
- Approach and solve problems with initiative and sound judgment
- Complete administrative tasks such as filing paperwork or organizing digital documents related to customer and employee interactions.
- Streamline stock replenishment processes to enhance operational efficiency.
- Maintain a clean and well-organized work environment, promoting safety and efficiency among team members.
- Conduct regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
Registered Dental Assistant
Gardner Spring Dentistry
11.2017 - 10.2021
- Collaborated with dental team members to deliver comprehensive care for all patients.
- Managed difficult customer situations with professionalism and empathy.
- Resolved service issues by clarifying customer complaints and offering appropriate solutions.
- Followed up on unresolved cases to keep customers informed of progress towards solution.
- Routinely completed inventory, supply orders and restocked supplies
Registered Dental Assistant
Hill Country Dental Center
03.2012 - 11.2017
- Maintained accurate patient records, including medical histories and treatment plans.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Delivered excellent customer service by identifying customer needs and exceeding expectations.
- Monitored inventory levels of dental supplies, minimizing waste through effective management.
Education
Associate of Arts -
Northwest Vista College
San Antonio, TX05.2021
Skills
- Communication
- Strong customer service
- Drive-Metric Goals
- Cross-Functional Goals
Language
English Fluent
Spanish Fluent
Timeline
Lead Dental Assistant
MB2, Hill Country Dental Center
10.2021 - Current
Registered Dental Assistant
Gardner Spring Dentistry
11.2017 - 10.2021
Registered Dental Assistant
Hill Country Dental Center
03.2012 - 11.2017
Associate of Arts -
Northwest Vista College
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