Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Jemie

Sandra Jemie

Cottage Grove,MN

Summary

Customer-oriented Store Manager offering over five and half years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

29
29
years of professional experience

Work History

Teaching Store Manager

Sally's Beauty Supply
Woodbury, MN
02.2019 - Current
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Nail Therapist

A Touch of Heaven Mobile Nail Services
Cottage Grove, MN
06.2011 - Current
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Built repeat client base to increase profits and stabilize cash flow.
  • Completed daily customer appointments and updated master schedule.
  • Met with clients to discuss needs, service preferences and special requests.
  • Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands.
  • Performed nail services such as manicures, pedicures, and acrylics on clients.
  • Provided consultations to clients regarding the best nail care treatments for their needs.
  • Sanitized and disinfected all work stations before each client service session.
  • Cleaned and sterilized tools used during nail services.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Educated customers on proper at-home nail maintenance techniques.

Independent Business Owner

Mary Kay Cosmetics Ltd
Cottage Grove, MN
09.1994 - Current
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Recommended appropriate products to meet customers' individual needs.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Finalized purchases and processed payments.
  • Restocked products from inventory and placed orders for new products when supplies ran low.
  • Completed over 100 plus free makeovers to customers to demonstrate different products, including skin care and color products.
  • Assisted clients with color matching, skin tone selection, and application techniques.
  • Recruited new independent beauty consultants through networking opportunities.

Education

Nail Technician

Minnesota School of Cosmetology
Saint Paul, MN
03.2011

Bachelor of Science - Business Management

Mankato Ste University
Mankato, MN
07.1994

Skills

  • Risk Management
  • Operations Management
  • Budget Administration
  • Promotional Planning

Timeline

Teaching Store Manager

Sally's Beauty Supply
02.2019 - Current

Nail Therapist

A Touch of Heaven Mobile Nail Services
06.2011 - Current

Independent Business Owner

Mary Kay Cosmetics Ltd
09.1994 - Current

Nail Technician

Minnesota School of Cosmetology

Bachelor of Science - Business Management

Mankato Ste University

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Sandra Jemie