Sandra Jimenez
Las Vegas,NV.
Summary
Position as customer service representative. GENERAL SUMMARY SEVEN YEARS IN Telecommunication Department as Asst. Manager. Hiring, scheduling, writing, memos, coaching, issuing Progressive counseling payroll, Supervising 28 employees assist manager with monthly budget, . TWO YEARS AS SALES Coordinator, to assist manager and coordinator with client and interdepartmental correspondence paper flow and organization, and client interaction. Over Fourteen years of highly successful room reservation experience and customer service. Direct Input for reservations for rooms, and Show Tickets Packages, VIPs Reservation. Coordinates with the front desks, Entertainment and Management. Assists with all special requests and information about the Hotels and Casinos.
Detail-oriented Assistant Manager offers more than 20-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
34
34
years of professional experience
Work History
Reservations Agent - PBX Operator
Palms Hotel Casino
Las Vegas , NV
04.2022 - Current
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Verified guest information and payment options ensuring accuracy and completeness.
- Relayed information on availability, pricing and discounts to customers.
- Reviewed guest information and payment options,
- Provided accurate information regarding hotel facilities, services, and rates.
- Assisted customers with reservations and cancellations in accordance with hotel policies.
PBX Hotel Operator
Palms Hotel Casino
Las Vegas , NV
03.2018 - 05.2020
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Greeted guests and answered inquiries regarding hotel services, facilities, and hours of operation.
- Operated telephone switchboard station to answer incoming calls and direct them to appropriate staff member or department.
- Provided information about local attractions, restaurants, shopping centers, and other amenities.
PABX Asst. Manager
Golden Nugget Casino
Las Vegas , NV
03.2009 - 09.2017
- Supervising 28 employees, scheduling, creating memos, issuing progressive counseling, hiring, payroll, monthly budget, ordering supply and equipments and other office task. Assigning cell phone laptops updating new hired management phone extensions and voice mails.
- Coached, mentored and trained team members in order to improve their job performance.
- Attend daily management meeting and management training.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
01.2008 - 01.2010
Sales Coordinator
Golden Nugget Casino
Las Vegas , NV
01.2005 - 01.2008
- Golden nugget hotel casino
- Answer and screen incoming calls and route to
- Appropriate person
- Responsible for the preparation of
- Proposals, letter correspondence.
- Setting up files and general secretarial duties
- Secretarial duties
- Log pick –up for departed groups in
- Daylight
- Conduct research, telemarketing and other
- Project as directed
- Responsible for group welcome notes
- Responsible for sales showrooms key
- Responsible for
- Maintaining office supplies and forms
- Maintain and
- Organized file system, daily filing and warehousing of files.
Room Reservation Supervisor
Primm Valley, Resort
01.2003 - 01.2005
- Monitored daily reservation activity to ensure accuracy in bookings and availability.
- Scheduled and coordinated reservations for guests, ensuring accuracy of all information.
- Developed strategies to maximize occupancy levels and revenue goals on a daily basis.
- supervising 42 agents in call center , coaching, scheduling, issuing progressive counseling, monitoring calls and other office task.
Group Reservation Agent
Primm Valley Resort & Casino
02.2000 - 11.2002
- Responsible for inputting group reservation and posting payment
- Responsible for inputting Casino VIP reservation; Casino events room block
- Assists guest with all their needs
- Assists Sales
- Department for their entire group accounts.
Room Reservation Agent
PrimadonnaResort & Casino
12.1989 - 02.2000
- Responsible for making reservation for quest who call the 800 numbers
- Performed general office work, typing, making copies and filing
- Assists guest with all special request and information.
Education
Medical Assistant - Medical Assistant
Cebu Doctor College
Cebu City Philippines 06.1979
Skills
- Execute Multiple task and utilize many time Management skills in all areas of
- Business
- I have a working knowledge of the hospitality, software LMS/AS400/ daylight
- SMS/ Kronos and Oracle I am also versed In Microsoft Word, excel,
- Outlook,10 key by touch and fax machines
- I also have Home Hospitality Leadership Trainings, Diversity, Accountability
- Management
- Time Management
- Customer relations
Timeline
Reservations Agent - PBX Operator
Palms Hotel Casino
04.2022 - Current
PBX Hotel Operator
Palms Hotel Casino
03.2018 - 05.2020
PABX Asst. Manager
Golden Nugget Casino
03.2009 - 09.2017
01.2008 - 01.2010
Sales Coordinator
Golden Nugget Casino
01.2005 - 01.2008
Room Reservation Supervisor
Primm Valley, Resort
01.2003 - 01.2005
Group Reservation Agent
Primm Valley Resort & Casino
02.2000 - 11.2002
Room Reservation Agent
PrimadonnaResort & Casino
12.1989 - 02.2000
Medical Assistant - Medical Assistant
Cebu Doctor College
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