Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandra Jimenez

Rialto,CA

Summary

  • Motor Vehicle Representative and Unit Secretary at Loma Linda Medical Center, adept in bilingual communication and time management.
  • I can demonstrate a strong problem-solving ability and adaptability in fast-paced environments.
  • I am constantly making room for improvement and am very pleased to learn new things everyday.

Overview

16
16
years of professional experience

Work History

Motor Vehicle Representative

Department Of Motor Vehicles
12.2019 - Current
  • Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
  • Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
  • Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
  • Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
  • Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
  • Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
  • Ensured compliance with state laws and regulations pertaining to motor vehicles, diligently staying up-to-date on any changes or updates that may affect daily operations.
  • Stayed up-to-date on California laws and licensing requirements to complete accurate and efficient reviews.
  • Facilitated smooth registration renewals for clients through diligent verification of required documents and prompt processing of paperwork.


Unit Secretary- Neurology

Loma Linda Medical Center
01.2008 - 06.2019
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
  • Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered phone calls and messages for physicians, medical facility, scheduling appointments, and handling patient inquiries.

Education

High School Diploma -

Nathaniel Narbonne Senior High School
Harbor City, CA
06.1987

Skills

  • Bilingual
  • Time Management
  • Team Work
  • Problem-solving abilities
  • Adaptability
  • Effective Communication
  • Empathy and patience
  • Customer Service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Motor Vehicle Representative

Department Of Motor Vehicles
12.2019 - Current

Unit Secretary- Neurology

Loma Linda Medical Center
01.2008 - 06.2019

High School Diploma -

Nathaniel Narbonne Senior High School

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Sandra Jimenez