Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Jimenez

customer service
Houston,TX

Summary

Dynamic and self-motivated professional with a proven track record at Delta Global Services. Excels in customer service and sales strategies, consistently exceeding targets through effective communication and problem-solving skills. Recognized for maintaining high-quality standards and fostering positive relationships, ensuring exceptional customer experiences in fast-paced environments.

Overview

12
12
years of professional experience

Work History

BbAmbassador of Hobby Airport

Delta Global Services
11.2024 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Seafood Team Member

HEB Grocery Store
01.2021 - 01.2024
  • Worked closely with management to ensure proper staffing levels were maintained during peak business hours, optimizing productivity and customer service capabilities as needed.
  • Acted as a trusted resource for customers, providing reliable advice on seafood selection, storage, and preparation based on their individual preferences or dietary requirements.
  • Successfully met and exceeded departmental sales targets through consistent, proactive selling efforts and exceptional customer engagement.
  • Maintained strict quality control standards for seafood products, ensuring freshness and safety for consumers.

Server

Spankys Pizza
11.2015 - 01.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Olive Garden Restaurant
07.2013 - 11.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Scarborough High School
Houston, TX
05-1990

Skills

  • Customer service
  • Sales strategies
  • Product knowledge
  • Quality control
  • Time management
  • Effective communication
  • Problem solving
  • Self-motivation
  • Friendly, positive attitude

Timeline

BbAmbassador of Hobby Airport

Delta Global Services
11.2024 - 02.2025

Seafood Team Member

HEB Grocery Store
01.2021 - 01.2024

Server

Spankys Pizza
11.2015 - 01.2021

Server

Olive Garden Restaurant
07.2013 - 11.2015

High School Diploma -

Scarborough High School

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Sandra Jimenezcustomer service