Sandy Johnson
Springfield,KY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Trainer/Traveler Rep
Crossmark Retail Solution
08.2018 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Provided coaching and mentoring to employees.
- Trained and mentored 101 new personnel hired to fulfill various roles.
- Built and maintained professional relationships with vendors and suppliers.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Executive Manager
Frisch’s Big Boy
12.2016 - 08.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Boosted customer satisfaction scores to 75% through fast and knowledgeable issue resolution.
Sales Manager
Kellogg’s Company
05.2005 - 09.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed approximately 30 incoming calls, emails and text per day from customers.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Implemented systems and procedures to increase sales.
Education
Master of Arts - Human Resources & Leadership
Strayer University
Online01.2016
Bachelor of Arts - Business Administrative & Management
Sullivan University- Lexington, KY
Lexington, KY12.2004
Associate of Science - Travel And Tourism & Administrative Accounting
Sullivan University
Lexington, KY05.2002
Skills
- Complex Problem-Solving
- Verbal and written communication
- Time Management
- Team Leadership
- Decision-Making
- Teamwork and Collaboration
- Effective Communication
- Multitasking
Timeline
Trainer/Traveler Rep
Crossmark Retail Solution
08.2018 - Current
Executive Manager
Frisch’s Big Boy
12.2016 - 08.2018
Sales Manager
Kellogg’s Company
05.2005 - 09.2015
Master of Arts - Human Resources & Leadership
Strayer University
Bachelor of Arts - Business Administrative & Management
Sullivan University- Lexington, KY
Associate of Science - Travel And Tourism & Administrative Accounting
Sullivan University
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