Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Johnson

Ruffin,NC

Summary

Dynamic professional with a proven track record at Arbor Ridge Assisted Living, excelling in financial management and fostering strong partnerships. Adept at optimizing operations and enhancing customer service, I successfully led initiatives that improved team productivity and engagement, while ensuring fiscal responsibility and sustainability. Skilled in staff training and strategic planning.

Experienced with patient scheduling, ensuring efficient coordination and streamlined operations. Utilizes advanced planning and organizational skills to manage complex appointment systems. Knowledge of healthcare protocols and patient relations to enhance service quality and patient satisfaction.

Professional retail manager with focus on high standards and results. Proven track record in managing store operations and driving sales growth. Known for strong team collaboration and adaptability. Expertise in customer service and inventory control.

Healthcare professional prepared to excel in patient scheduling roles, combining relevant experience with results-focused mindset. Proven ability to enhance operational efficiency through strategic scheduling and effective problem-solving. Recognized for strong team collaboration and adaptability in dynamic environments. Key skills include time management, communication, and multitasking.

Professional scheduler with experience in healthcare settings. Skilled in coordinating appointments, managing patient interactions, and ensuring smooth communication within medical teams. Known for adaptability, teamwork, and delivering results efficiently. Proficient in using scheduling software and maintaining patient confidentiality.

Overview

30
30
years of professional experience

Work History

Shop Owner

Johnson's Sporting Goods
03.2016 - Current
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
  • Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
  • Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.

Executive Director

Arbor Ridge Assisted Living
03.2013 - 10.2015
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Spearheaded new program initiatives to address unmet community needs and advance the organization''s mission.

Office Manger/Medical Assistant

Dr. Mark Jenkins
03.1997 - 06.2008
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.

Surgery Scheduler

Moses H Cone Memorial Hospital
05.1995 - 03.1997
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Coordinated surgical team schedules for seamless procedure planning and execution.
  • Coordinated with facilities to set up surgeries.
  • Improved patient scheduling efficiency by streamlining appointment booking processes.
  • Implemented digital scheduling system, enhancing accuracy and accessibility of surgery dates.

Education

Business Administration And Management

Rockingham Community College
Wentworth, NC
05-1995

Skills

  • Networking and partnerships
  • Business operations
  • Pricing strategy
  • Store maintenance
  • Customer service background
  • Marketing experience
  • Staff hiring and training
  • Customer service expertise
  • Health and safety regulations
  • Financial management expertise
  • Employee scheduling
  • Small business operations

Timeline

Shop Owner

Johnson's Sporting Goods
03.2016 - Current

Executive Director

Arbor Ridge Assisted Living
03.2013 - 10.2015

Office Manger/Medical Assistant

Dr. Mark Jenkins
03.1997 - 06.2008

Surgery Scheduler

Moses H Cone Memorial Hospital
05.1995 - 03.1997

Business Administration And Management

Rockingham Community College

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