Sandra Johnson
Omaha,NE
Summary
Dynamic Patient Advocate with extensive experience at Conifer Healthcare Solutions, adept at navigating complex financial assistance programs. Proven ability to resolve patient inquiries and enhance satisfaction through effective problem resolution and detailed patient assessments. Proficient in electronic health record systems, ensuring accurate billing and optimal patient outcomes.
Overview
11
11
years of professional experience
Work History
Patient Advocate II
Conifer Healthcare Solutions
01.2025 - Current
- Screening self pay patients at hospital bedside for eligibility in various governmental and non-governmental programs.
- Identifying all source's of potential payors including auto insurance, Worker's Compensation, commercial insurance, private insurance, TPL, ect to route account appropriately in the Patient Account environment.
- Entered details into computer systems and managed database of information.
EES Financial Advocate Represntative
Conifer Healthcare Solutions
06.2016 - 12.2024
- Evaluate Financial Assistance application packets submitted for charity care recommendation.
- Performing timely follow up on patient accounts designated as potential charity care.
- Assessing patients financial status for charity care.
Patient Account Representative
Conifer Healthcare Solutions
11.2014 - 06.2016
- Managed patient account inquiries, resolving discrepancies and ensuring accuracy in billing processes.
- Collaborated with healthcare providers to obtain necessary documentation for insurance claims processing.
- Educated patients on financial responsibilities and payment options, enhancing customer satisfaction and trust.
Education
Associate of Applied Science - HIMS-MEDICAL OFFICE MANAGEMENT
Metropolitan Community College
Omaha, NE08-2014
Bachelor of Science - Addition And Counseling And Prevention
University of South Dakota
Vermillion, SD08-1993
Skills
- Patient rights knowledge
- Effective problem resolution
- Proficient in computer applications
- Patient assessment in hospital settings
- Experienced in utilizing electronic health record systems
- Detail-oriented organization
Timeline
Patient Advocate II
Conifer Healthcare Solutions
01.2025 - Current
EES Financial Advocate Represntative
Conifer Healthcare Solutions
06.2016 - 12.2024
Patient Account Representative
Conifer Healthcare Solutions
11.2014 - 06.2016
Associate of Applied Science - HIMS-MEDICAL OFFICE MANAGEMENT
Metropolitan Community College
Bachelor of Science - Addition And Counseling And Prevention
University of South Dakota
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