Experienced with overseeing communication strategies and managing team performance in dynamic environments. Utilizes strong leadership and problem-solving skills to enhance communication efficiency and team cohesion. Track record of successfully implementing effective communication protocols that align with organizational goals.
Overview
36
36
years of professional experience
Work History
Emergency Communications Supervisor
Red River Army Depot
04.2020 - Current
Company Overview: This is a federal job
Hours per week: 40
Series: 2151 Dispatching
Pay Plan: GS - General Schedule
Grade: GS08
I am a certified Emergency Communications/911 Operator
I possess a current and active security clearance for the government as well as a security clearance for access to the Depot Production Computer System
I am the Supervisor for the Dispatch Center for the Police Division of the Red River Army Depot Police Department which answers all Emergency calls for the Red River Army Depot Police, Fire, and EMS
I have current certifications for TCIC/NCIC TLETS, Telecommunicator I, Telecommunicator II, and Advanced Telecommunicator, DODI I, and DODI II
I am the TAC (Terminal Agency Coordinator) for TLETS (Texas Law Enforcement Telecommunications Systems)
I am an ALERTS Administrator for DES at Red River Army Depot
As the Terminal Agency Coordinator for TCIC/NCIC of Red River Army Depot I manage the access and use of the telecommunications system
I maintain the work schedules for the employees as well as leave request
I complete all vetting for employees, foreign nationals, and contractors for Red River Army Depot
I complete all clothing allowance as well as other administrative duties assigned to me by the Police Department
I am in charge of training for all dispatchers that are hired at the Red River Army Depot
I train all Dispatchers to properly take a 911 call and receive the proper information to insure the safety of the caller as well as the Police Officer
I counsel employees on their duties, responsibilities, and training requirements
I track all work progress and make necessary workload changes as needed
I input information in DP MAPS for employee rating
I created the guidelines for the implementation of the 911/MicroAutomation system for a Centralized Dispatch for Red River Army Depot
I screen all employees, visitors, consultants, and contractor personnel to determine status and reason for their visit to Red River Army Depot
I review criminal histories from the TLETS system for derogatory information and make recommendations or determinations on minor to moderate information which may affect the subject's access to a federal installation
I coordinate access and movement of visitors to secured buildings on the Installation
I created and implemented a tracking system located in Central Dispatch for all police reports in order to receive and blotter in a timely manner
I have over 25 years of experience in many areas of Law Enforcement such as Emergency Communications, Police Records and processing reports, preparing files for the prosecutions, Prisoner book in process, and researching case law for Judges to prepare for decisions on Texas Misdemeanor Class A, B, or C as well as all Felony Charges
Supervisor: Chief Carlos Welch (903-334-3860)
Okay to contact this Supervisor: Yes
Department of the Army Police Dispatcher
Red River Army Depot
07.2016 - 04.2020
Company Overview: This is a federal job
Salary: $32,318.00 USD Per Year
Hours per week: 40
Series: 2151 Dispatching
Pay Plan: GS - General Schedule
Grade: 05
I possess a Secret security clearance currently
Currently possess a security clearance for access to the Depot Production Computer System
I am responsible for the control of all emergency response patrols (fire, police, and ambulance) to include, but not limited to, the dispatching of, rendering assistance/guidance to, and the supplying of critical information to patrol units
I receive and transmit by way radio; police, fire, medical, and other emergency calls
I determine the nature of the calls received and initiate all necessary actions by relaying messages and dispatching and assisting emergency services vehicles in response to both emergency 911 and non-emergency calls for service
I operate a variety of radio transmitters and receivers; state and nationwide communications information systems
I am trained and maintain a certification through the state of Texas on the TLETS (Texas Law Enforcement Telecommunication System) system
I am trained and possess a current certification on the National Crime Information Center (NCIC) and the Texas Crime Information Center (TCIC) (NCIC/TCIC) system
I proficiently use TLETS to obtain the status of vehicle registrations, driver's licenses, criminal warrants, criminal history and driving records
I enter information into TLETS such as stolen property, administrative messages and wanted persons and complete the accompanying documentation required by federal and state policies
I monitor and am certified in using the Intrusion Detection System (IDS) for buildings located at Red River Army Depot and dispatching personal accordingly
I monitor security cameras located on the installation for security purposes
I keep and maintain a daily radio log, daily alarm log, and daily schedule for officers
I blotter daily police reports for officers and enter them into an Alerts system maintained at Red River Army Depot
I also enter and maintain a journal for all officers' activities during my shift as well as all emergency and non-emergency personnel
I prepare reports for management such as incident reports, emergency reports, and training schedule reports for training dispatchers
I am a systems administrator of ALERTS (Army Law Enforcement Reporting and Tracking System) by granting access, unlocking accounts, and changing user privileges
I assist in training of newly hired personnel
I am the Terminal Agency Coordinator for the TCIC/NCIC terminal located at RRAD
I hold a certification as a Telecommunicator, and Advanced Telecommunicator
I hold a certification in the Federally Mandated DODI course required by RRAD
I am and have been TCIC/NCIC/TLETS certified and have been for over 20 years
I am certified in Hazmat Awareness
I perform queries through the National Crime Information Center (NCIC/NCIC) to control access for the installation according to the adjudication standards set for Red River Army Depot
I screen all employees, visitors, consultants, and contractor personnel to determine status and reason for visit
I review criminal histories from the TLETS/NCIC system for derogatory information and make recommendations on minor to moderate information which may affect their access to a federal installation
I coordinate access and movement of visitors to secured buildings on the Installation
I assist higher graded security specialist with the Personnel Security Program in the administering of the Foreign Visitor Control and Foreign Disclosure program
I track all work progress and make necessary workload changes as needed
Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
Supervisor: Chief Carlos Welch 903-334-3860
Okay to contact this Supervisor: Yes
Chief Clerk/Office Manager
Bowie County
05.2007 - 07.2016
Salary: $31,000.00 USD Per Year
Hours per week: 40
I was the first Assistant to the Texas Justice Court Judge
I performed fact-finding, research, and analysis on assignments and cases from the Judges.
My job included, but was not limited to, subject matter in labor relations, employment opportunity, personnel, bankruptcy, taxation, ethics claims, law enforcement, and miscellaneous problems in administrative law
I was responsible for determining the status, regulations, cases, and procedures, policies, needed to be researched and assembled for court cases filed both criminal and civil
I organized and prepare research material, determine pertinent facts make interpretations and prepare initial summary and recommendations as to appropriateness of data, and legal course of action
I researched complex and voluminous data, involving conflicting statutes and authorities
I prepared legal and administrative material for the administration of functions affected
I provided information on the status of pending statutes and regulations and their effect on current legal problems
I collected and organized research results and summarize orally and in writing as required by the issues involved
I interviewed witnesses, clients, and other parties, and subject matter experts to gather pertinent data and analyze input to determine relevancy and applicability, to the problem being considered
I assisted both the Judge and attorneys in the substantive development of cases for court or administrative proceedings arising from both criminal and civil actions
I was responsible for researching varied and complex legal issues in the course of writing court responses to all motions; participating and assisting in preparation for trial by compiling, organizing, and indexing various evidentiary authorities; reviewing investigative reports, files and documents for a variety of criminal cases to become familiar with the issues, identify pertinent material and prepare comprehensive digests; I issue subpoena witnesses for trial, preparing drafts on a variety of legal documents, performing legal research through the use of the LEXIS databases and other available technologies (e.g., Internet, government and commercial bulletin board services) as well as traditional research sources, proofreads and verifies citations and statutory references against original, sources such as legal texts
I participate in pre-trial hearings, note any deficiencies in case materials, e.g., (missing documents, conflicting statements) and additional issues or other matters requiring investigation prior to trial, and request further investigation by other agency personnel to correct deficiencies or personally conduct limited investigations at the pre-trial stage
I prepared and organize trial exhibits, as required, such as statistical charts and photographic exhibits; drafts and edits legal and non-legal memorandum, research reports, and correspondence relating to cases for review by the Judge
I prepare the case file, and participate in trials as an assistant to the Judge
I perform independent Legal Research & Analysis and Litigation Support for all aspects of court and provide information to the Judge
I review the Freedom of Information Act requests and preforms legal and factual research to determine suggested response
Coordinate with the supervising Judge as well as the District Attorney as directed; I provided the results of research to the Judge or District Attorney with recommended course of action
I monitored the legal and ethical aspects of the State of Texas to ensure compliance with applicable laws and regulations and reported suspected problems to the Judge
I assisted in developing training for employees of the office
I maintained records on actions taken to remain in compliance
I filed all answers to complaints, proposed Admissions and stipulations, and other such legal documents and procedures and made sure they are filed in an appropriate timely manner in accordance with the laws of the State of Texas following both criminal and civil procedures
I consolidated and prepare all monthly, and annual reports to the State of Texas as required by law
I consolidated, prepared, and presented the annual budget to the Bowie County Commissioners Court for approval
I implemented and supervised a state funded grant program for collections on outstanding criminal fines for the county
I screened incoming correspondence and requests for opinions, disposing, without reference to the Judge, those matters of a routine or repetitive nature or matters not subject to review based on office policy
I maintained an office calendar as well as set all court hearings for the office
I manage all deposits of money for the office
I supervised the daily operations of the office as well as all employees of the office
I recorded all employees weekly work hours
I submitted payroll and recorded leave earned as well as used
Supervisor: Judge Gibson Hadaway (903-798-3038)
Okay to contact this Supervisor: Yes
Emergency Communications Specialist
Texarkana Police Department
04.1989 - 05.2007
Salary: $15.00 USD Per Hour
Hours per week: 40
I was responsible for the control of all emergency response patrols (fire, police, and ambulance) to include, but not limited to, the dispatching of, rendering assistance/guidance to, and the supplying of critical information to patrol units
I was responsible for knowing the locations of up to 150 units at any given time
I received and transmitted by way of radio; police, fire, medical, and other emergency calls
I determined the nature of the calls received and initiated all necessary actions by relaying messages and dispatching and assisting emergency services vehicles in response to both emergency and non-emergency calls for service
I operated a variety of radio transmitters and receivers; state and nationwide communications information systems; tape recorders; telephone systems, including Enhanced 911 emergency and non-emergency networks; and commercial and residential security alarm controls
I am trained and maintained a certification through the state of Texas on the TLETS (Texas Law Enforcement Telecommunication System) system
I proficiently used TLETS to obtain the status of vehicle registrations, driver's licenses, criminal warrants, criminal history and driving records
I entered information into the TLETS such as missing persons, stolen vehicles and property, administrative messages and wanted persons and completed the accompanying documentation required by federal, state policies
I responded to inquiries made through TLETS by other agencies
I am trained and received an agency certification for the CAD (Computer Aided Dispatch) system which is used to enter calls for service, activities, and status of all police, fire, and EMS units
I received an agency certification for Enhanced 911 Operations
I received training and also was certified by my agency as a SWAT Team Communication's Specialist
I was the Communication's Specialist for the Mobile Command Center for Texarkana Texas Police Department, Texarkana Arkansas Police Department, and Bowie County Sheriff's Office on any critical incident in which the mobile command post was activated
I acquired and maintained a TCIC/NCIC and ACIC/NCIC full access certifications
I am a certified Emergency Medical Dispatcher
I was a FTO which trained newly employed Dispatcher/911 Operators
I received accommodations awards of excellence from Texarkana Texas Police Department for two different Officer's shootings and my role in those incidents as the dispatcher
I received an accommodation award of excellence for an Officer's Shooting and my role in that incident as the dispatcher from Bowie County Sheriff's Office
I received an accommodation award of excellence from Texarkana Texas Police Department and Union Parish Sheriff's Office for the swift transmission of information involving a suspect which held a warrant for Attempted Capitol Murder of a Texarkana Texas Police Officer, which enabled the suspect to be arrested without further incident
Supervisor: Cheif Bob Harrison (903-798-3127)
Okay to contact this Supervisor: Yes
Education
Some college (no degree) - Justice Studies
Grand Canyon University
Phoenix, AZ
09.
Some college (no degree) -
Texarkana College
South Texarkana, TX
05.1998
Skills
Crisis communication training and experience
Team management
Quality control standards
Task delegation
Video editing
Schedule preparation
Multimedia production
Equipment maintenance
Content development
Additional Information
I am skilled in applying basic legal principles and concepts, legal research methods, and data analysis techniques in independently perform recurring assignments in various areas of law. I have extensive in depth training in researching legislative history, precedent cases and decisions, and collateral materials to resolve novel or unique legal issues. I have experience dealing with a multitude of different types of personalities in the work place. I am proficient in all office machines including all Microsoft products. I type 75 wpm. I have extensive in depth training with handling all filings in court systems, ranging from family, criminal, and civil law. I have extensive in depth training with dealing with employees in a human resource manner. I have extensive knowledge in the functions of payroll as well as auditing payroll. I have extension training with dealing with victims of crimes, issuing of protective orders as well as mental commitments. I have extensive training as a 911 Operator. I have extensive training and experience in dispatching police, fire, and ambulance. I am TCIC/TLETS certified at the highest level. I have extensive training in dealing with stressful situations and perform at the highest level.
Timeline
Emergency Communications Supervisor
Red River Army Depot
04.2020 - Current
Department of the Army Police Dispatcher
Red River Army Depot
07.2016 - 04.2020
Chief Clerk/Office Manager
Bowie County
05.2007 - 07.2016
Emergency Communications Specialist
Texarkana Police Department
04.1989 - 05.2007
Some college (no degree) - Justice Studies
Grand Canyon University
Some college (no degree) -
Texarkana College
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