Sandra Joseph-Davis
Davenport,FL
Summary
Organized professional in administrative support, known for high productivity and efficiency in completing tasks. Skilled in data analysis, ensuring smooth operations. Excels in communication, problem-solving, and time management, contributing to effective team collaboration, and successful project execution. Entry, calendar management, and document preparation.
Overview
13
13
years of professional experience
Work History
Finance Secretary Remote
Dream Far Foundation
Fort Myers, FL
11.2013 - Current
- Foster a culture of collaboration and excellence within the remote team, actively participating in cross-functional initiatives, and knowledge-sharing endeavors.
- Provided technical assistance on finance-related matters when needed.
- Collaborated with other departments within the organization on special projects requiring financial analysis.
- Handled confidential information relating to finances in a secure manner.
- Performed data entry tasks into finance software systems to keep accurate records of transactions.
- Ensured accuracy of accounting entries in accordance with Generally Accepted Accounting Principles.
- Updated customer information in the database system as needed.
- Prepared monthly bank reconciliations to ensure accuracy of account balances.
- Ensured the accuracy of accounting entries following Generally Accepted Accounting Principles.
- Maintained updated records of all financial transactions, including deposits, withdrawals, and transfers.
- Maintained confidentiality of sensitive financial information at all times.
Ticket Agent
American Airlines
Providence, RI
04.2021 - 08.2024
- Answered phone calls from customers regarding flight information and other related queries.
- Checked aircraft weight prior to takeoff and distributed load sheets accordingly.
- Ensured compliance with FAA regulations concerning ticketing operations.
- Checked aircraft weight before takeoff and distributed load sheets accordingly.
- Collected baggage fees, excess baggage charges, and other applicable fees from passengers.
- Monitored airport security regulations and ensured that all passengers were compliant with safety procedures.
- Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.
- Advised passengers on local attractions, transportation options, and hotel accommodations upon request.
- Coordinated seating assignments based on customer preferences or needs.
- Advised passengers on local attractions, transportation options and hotel accommodations upon request.
- Provided support to gate agents when needed during peak travel times.
Assistant Director
First Christian Church Preschool
Pompano Beach, FL
09.2012 - 11.2019
- Negotiated contracts with vendors for services rendered or products purchased.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Supervised recruitment process, including interviewing candidates, making hiring decisions, and onboarding new hires.
- Coordinated financial activities, budgeting, and forecasting for assigned departments.
- Evaluated existing systems and processes in order to recommend improvements.
- Conducted training sessions on new processes or products for internal staff members.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Supervised recruitment process, including interviewing candidates, making hiring decisions, and onboarding new hires.
- Implemented policies and procedures to ensure compliance with federal, state, and local laws.
- Ensured compliance with safety regulations among all personnel.
Education
Some College (No Degree) - CDA
Broward College
Fort Lauderdale, FL01-2016
College - Patient Care Tech
Everest College
Pompano Beach, FL01.2012
High School - Elementary Education
Norwood High School
Norwood, MA01.2009
Bachelor of Arts -
Western Governors University
Salt Lake City, UTSkills
- Efficient and detail-oriented
- Technical support
- Medical insurance representative
- Supervisory experience
- Sales
- Email support
- Salesforce
- Zendesk
- Understanding customer needs
- Creative problem solving
- Call documentation
- Order and refund processing
- Data entry
- CRM software
- Live chat support
- Microsoft Office
- Billing
- Data entry
- Accounting principles
- Bank reconciliation
- Project management
- Confidentiality management
- Team collaboration
- Process improvement
- Customer service
- Budgeting
- Financial analysis
- Vendor negotiation
- Problem solving
- Credit management
- Payroll processing
- Bookkeeping expertise
Languages
Haitian Creole
Professional
Accomplishments
- National CDA
- Several awards for excellent customer service
- Employee of the month
Timeline
Ticket Agent
American Airlines
04.2021 - 08.2024
Finance Secretary Remote
Dream Far Foundation
11.2013 - Current
Assistant Director
First Christian Church Preschool
09.2012 - 11.2019
Some College (No Degree) - CDA
Broward College
College - Patient Care Tech
Everest College
High School - Elementary Education
Norwood High School
Bachelor of Arts -
Western Governors University
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