Sandra Julieth Gonzalez
Coral Springs,US
Summary
Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Overview
8
8
years of professional experience
Work History
Janitorial Worker
V&V Remodeling and Services
Florida, US
04.2024 - Current
- Cleaned building floors by sweeping, mopping or vacuuming.
- Stored, used and disposed of cleaning chemicals and supplies.
- Followed strict schedules, cleaning according to facility usage and room availability.
- Empty trash cans and replace liners as needed.
Administrative Assistant
Instituto Colombiano Agropecuario ICA
Palmira, Colombia
02.2020 - 12.2023
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Conducted research on various topics as requested by management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Facilitated communication between different departments within the organization.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Identified quality problems and recommended solutions.
- Processed efficient and accurate check, debit and credit card payments using Point-of-Sale system.
- Evaluated customer complaints related to product or service quality ensuring timely resolution of all issues raised.
Warehouse Assistant
Instituto Colombiano Agropecuario ICA
Palmira
09.2019 - 12.2019
- Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Compared and verified identifying information of outgoing shipments.
- Updated inventory and production information using warehouse management system.
- Sorted incoming mail for distribution to appropriate personnel.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Administrative Assistant
Increa Concept
Palmira
01.2019 - 04.2019
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
Administrative Assistant
CCM Ingeniería
Yumbo
08.2018 - 11.2018
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed database systems containing customer contact information.
- Responded to customer issues to provide immediate resolution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Merchant Services Representative
Italcol de Occidente
Palmira
10.2016 - 08.2018
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Educated customers about products and services offered by the company.
- Developed promotional strategies to increase sales of featured products.
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
- Communicated and coordinated planogram execution with store management.
Education
Business Administrator - Business Administration
Fundación Universitaria Del Área Andina
Bogotá, Virtual07.2023
Technologist in Administrative Management - Education Administration
Centro De Biotecnología Industrial (CBI)
Palmira, Presencial, Jornada Nocturna11.2019
Commercial Operations Technician - Comercial
Centro De Biotecnología Industrial (CBI)
Palmira, Presencial. Jornada Diurna03.2011
High School Diploma -
Institución Educativa De Cárdenas Centro
Palmira, Presencial. Jornada Diurna06.2006
Skills
- Attention to detail
- Office organization
- Team collaboration
- Problem solving
- Flexible and adaptable
- Good Telephone Etiquette
- Document management
- Customer service
- Office administration
- Time management
- Effective communication
- Microsoft outlook
- Microsoft
- PC proficient
- Microsoft Excel
- Computer skills
Additional Education
- Planning a Quality Management System - NTC ISO 9001, 40 hours, 04/01/23
- Attention and service to citizens, 40 hours, 07/01/22
- Application of spelling rules and regulations in the drafting of business documents 40 hours,06/01/21
- Training of internal auditors of the SGC NTC ISO 9001:2015 y el SAG NTC ISO 14001:2015, 48 horas, 12/01/20
- Foundation in a quality management system, 40 hours, 08/01/20
Languages
English
Professional
Timeline
Janitorial Worker
V&V Remodeling and Services
04.2024 - Current
Administrative Assistant
Instituto Colombiano Agropecuario ICA
02.2020 - 12.2023
Warehouse Assistant
Instituto Colombiano Agropecuario ICA
09.2019 - 12.2019
Administrative Assistant
Increa Concept
01.2019 - 04.2019
Administrative Assistant
CCM Ingeniería
08.2018 - 11.2018
Merchant Services Representative
Italcol de Occidente
10.2016 - 08.2018
Business Administrator - Business Administration
Fundación Universitaria Del Área Andina
Technologist in Administrative Management - Education Administration
Centro De Biotecnología Industrial (CBI)
Commercial Operations Technician - Comercial
Centro De Biotecnología Industrial (CBI)
High School Diploma -
Institución Educativa De Cárdenas Centro
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