A versatile, results-oriented marketing and communications professional with extensive experience in oncology, rehabilitation, behavioral health, orthopedics, ophthalmology, and imaging. A proven track record in building patient volumes and brand awareness. An acknowledged team builder with an intuitive sense of market potential, strategic opportunities, and service line development
Overview
31
31
years of professional experience
Work History
Vice President, Marketing & Practice Growth
Texas Oncology
Dallas, TX
06.2007 - 12.2023
Developed and executed strategic plans to support the vision of the organization
Grew new cancer patient volumes, 3-6%, year over year
Total new patient volumes saw double digit growth annually
Brand awareness of the practice steadily increased annually from the low single digits in 2007 to more than 60% (aided and unaided) in less than three years
Advertising and public relations campaigns produced for the practice received 38 professional awards including a Silver Anvil and recognition as marketer of the year in two separate years
Developed brand identity, advertising campaign, website, and referral generation plan for Texas Center for Proton Therapy in 2015
Managed 42 liaisons across the practice’s geographic footprint who interfaced with new and existing referral sources, and consistently achieved their impact targets
Developed Right Here podcast debuted in 2021, an adjunct to the advertising campaign, featuring patients and their stories, generated more than four million impressions in less than a year
Developed brand architecture and marketing plans for surgical service lines including breast, urology, colon & rectal surgery
Negotiated agreement with Careflash, resulting in 35,984 Careopolis communities formed in two years, with more than 870,000 members, patients and families who see Texas Oncology branding at each login
Through an agreement with IDEOlogy, practice clinicians have access to continuing education and can subscribe to Sound Bites, a texting platform sharing short video snippets about Texas Oncology
100% of the marketing and liaison team completed the employee opinion survey, team engagement rate exceeded 85% in 2023
Director, Service Line Marketing
Memorial Hermann Health System
Houston, TX
03.2006 - 05.2007
Facilitated collaboration between teams by encouraging open communication channels during acquisition
Transition of TIRR to the Memorial Hermann Healthcare System
Integrated TIRR into the brand architecture for Memorial Hermann
Drafted the initial marketing plan for the newly integrated neurosciences service line
Maintained strategic marketing responsibilities for TIRR
Vice President, Marketing & Public Relations
TIRR (The Institute for Rehabilitation & Research)
Houston, TX
04.1993 - 03.2006
Developed and executed strategic plans to support the vision of the organization
Initiated an emergency marketing strategy for the inpatient service when significant referring hospitals closed due to a major flood in the Texas Medical Center, maintained needed inpatient census levels
Instituted a customer relations initiative to provide continuous feedback from external constituents
Established consistent reporting mechanisms to maintain statistical databases on referral sources, service line utilization, and payor mix for tracking results
Created and maintained two separate websites for the patient care organization and foundation
Negotiated contracts with vendors for services, products and supplies.
Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
Education
Bachelor of Arts - Communications
Texas Lutheran University
Seguin, TX
05-1979
Skills
Customer Segmentation
Partnership Development
Sales Enablement
Marketing Analytics
Brand Development
Omnichannel Marketing
Creative Direction
Stakeholder Engagement
Research & Analysis
Campaign Development & Execution
Media Relations
Advertising
Market Dynamics
Integrated Marketing
Involvment
International Affairs Advisory Council of the Texas Medical Center. served as chairperson for two years, a member more than five years
"Our Promise" team member for the development of the culture compact for Texas Oncology
Developed Texas Oncology Care Guide, a tool for patients in treatment
Established the Patient & Family Advisory Council for Texas Oncology
Timeline
Vice President, Marketing & Practice Growth
Texas Oncology
06.2007 - 12.2023
Director, Service Line Marketing
Memorial Hermann Health System
03.2006 - 05.2007
Vice President, Marketing & Public Relations
TIRR (The Institute for Rehabilitation & Research)