Sandra K. Davidson
Orange Park
Summary
Experienced in team leadership, strategic planning, and workflow management. Utilizing strong communication and organizational skills to support team objectives and enhance operational efficiency. Demonstrated success in fostering collaborative environments and driving team achievements.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Associate Team Lead
H&R Block
11.2020 - 04.2025
- Managed an office of 4 tax professionals and 1 receptionist for the last 5 years.
- Trained 4 new employees to ensure compliance with all company policies and procedures.
- Led our team to accomplish all goals for 2 consecutive years which included a 96.5% client retention and 97.3% conversion of work in progress returns ensuring all clients were served.
- Provided excellent client service leadership to staff and clients.
- Monitored schedules for staff in order to ensure client needs were consistently met.
- Maintained and monitored office statistics weekly so that office goals were met for the tax season; met and exceeded office goals by 10%.
Content Scoring Supervisor
Pearson Educational Services
04.2022 - 06.2024
- Assisted content scorers in scoring assessment responses for 5th-7th grade science.
- Worked as part of a team who assesses student scores each year.
- Ensured that every student received the correct score helping parents and school districts meet their educational goals.
- Promoted to Content Scoring Supervisor in 2022.
Content Scorer
Pearson Educational Services
04.2014 - 04.2021
- Assisted content scorers in scoring assessment responses for 5th-7th grade science.
- Worked as part of a team who assesses student scores each year.
- Ensured that every student received the correct score helping parents and school districts meet their educational goals.
Customer Service Professional
H&R Block
11.2015 - 04.2020
- Greeted an average of 100+ daily clients in fast-paced office with 25 tax professionals.
- Scheduled appointments for clients by phone and in person with 100% accuracy.
Director's Secretary
Wolfson Children's Hospital
09.2000 - 05.2014
- Maintained director's calendar including scheduling meetings, calls and travel arrangements as needed.
- Processed payroll for approximately 35 staff personnel.
- Managed monthly meetings for 5 different committees including dictation, room scheduling, refreshments, and disbursement of meeting minutes.
- Managed monthly statistical reports for surgical services that were distributed to hospital administrators, department heads, surgeons, anesthesia and financial executives.
Education
Political Science
Athens State University
High School Diploma -
Lee High School
Skills
- Adaptable
- Flexible
- Conflict Resolution
- Teamwork
- Excellent Listener
- Excellent Organizational Skills
- Punctual
- Strong Communication
- Resilient
- Zoom
- Microsoft Teams
- Microsoft Office Suite
Personal Information
Title: RECEPTIONIST CANDIDATE
Certification
- ChatGPT - June 2025
Timeline
Content Scoring Supervisor
Pearson Educational Services
04.2022 - 06.2024
Associate Team Lead
H&R Block
11.2020 - 04.2025
Customer Service Professional
H&R Block
11.2015 - 04.2020
Content Scorer
Pearson Educational Services
04.2014 - 04.2021
Director's Secretary
Wolfson Children's Hospital
09.2000 - 05.2014
High School Diploma -
Lee High School
Political Science
Athens State University
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