Sandra Kelley

• Established effective communication channels among team and organization leadership to enhance collaboration.
• Devised processes that contributed to sustainable business success.
• Responsible for Interviews, hiring and oversight of training team members.
• Trained and guided team members, ensuring alignment with productivity and performance metrics.
• Developed the frame work and continued management of our Quality and Audit team.
• Site Administrator and manager of the Social care network for the WNYICC and FLIPSA regions for Elm and Oak Health.
• Developing in collaboration with our analytics team the build for the internal auditing platform.

• Provide direct supervision, ongoing staff development and continuing education to employees.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Monitored workflow to improve employee time management and increase productivity.
• Conducted employee evaluations to give constructive feedback and clarify job performance expectations.
• Interviewed and trained new employees in case management to ensure effective onboarding and integration.
• Maintained compliance with company policies, objectives and communication goals.
• Managed member and provider complaints, resolving issues to foster positive relationships and enhance service satisfaction.

Linked Managed Medicaid population to doctors, clinics, shelters, food, clothing, and other essential resources.

• Facilitated communication between patients and physicians to promote understanding of treatment plans and improve patient adherence.
• Developed comprehensive patient care plans incorporating assessments, evaluations, and nursing diagnoses to address individual health needs.

• Nurse Manager of both the rehab and long term care units. Overseeing an average of 60- 120 patients per shift.
• Oversaw and managed clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
• Oversaw clinical and support staff in patient care activities, fostering high staff morale and professionalism.
• Liaised between patients and physicians to ensure patient comprehension of treatment plans.
• Facilitated communication between patients and physicians to ensure understanding of medical instructions. to ensure patient comprehension of treatment plans.
• Participated in unit-based Quality Assurance Program.
• Developed and implemented nursing care plans.
• Developed and implemented individualized nursing care plans to meet patient needs.
• Delegated staff nurse duties as well as training.
• Provided training to new staff on hospital protocols and patient care standards. on quality control procedures.
• Adhered to established infection control procedures to maintain a safe patient environment..

RN Assistant administrator DON in a 36 bed Assisted Living facility, In this Position I was in charge of the following- 18+ staff members.

• Managed all aspects of the facility operations.
• 30+ residents.
• Coordinated medical appointments and case management documentation to address all residents' medical needs.
• Maintained compliance with DOH regulations to ensure facility standards.
• Ensured DOH compliance throughout facility.
• Hiring and Termination of Staff.
• Admission and discharge of residents.
• Maintained facility licensure and certificates.
• Reporting Flu and other illness to County.
• Responded to after-hours calls as needed.
• Processed payroll for staff, ensuring timely and accurate compensation..
• Coordinated staff scheduling to ensure adequate coverage for all shifts..
• Managed policy, procedures,and staff education.
• Oversaw daily operations of facility to ensure smooth functioning and resident care.

• Provided hands-on nursing care and case management for 20-27 patients in Livingston and Monroe counties, ensuring quality health outcomes. I was responsible for and carried out the following tasks/responsibilities,
• Scheduled patient admissions and discharges.
• Conducted monthly inventory and managed medical supply counts to ensure availability of essential resources.
• Collected blood and other laboratory specimens and prepared them for lab testing.
• Authorized drug refills and provided detailed prescription information to pharmacies.
• Administered intravenous therapy to patients to ensure proper hydration and medication delivery.
• Educated patients on disease processes to improve understanding and management of their health.
• Assessed and documented all aspects of patient care and concerns daily, facilitating timely interventions.

• Charge nurse on Surgical Oncology,Hospice ,Urology and Palliative care units along with Orthopedic Trauma unit and. Oversaw 20 + patients per shift. Along with carrying a 5-8 Pt. Load.
• Coordinated post-operative care for patients, ensuring smooth transition through discharge.
• Provided compassionate end-of-life care to patients in hospice settings.
• Assessed needs for labs and medications, obtained appropriate lab tests, and communicated results.
• Facilitated communication between patients, physicians, and families to enhance understanding of treatment plans.
• Instructed patients and family members on proper discharge care.
• Chronic and Acute patient care in med-surg unit, adeptly handling all aspects of treatment from medication to wound care .
• Demonstrated self-direction and sound judgment in patient care decisions. High level of personal accountability.
• Maintained strict adherence to HIPAA regulations to protect patient privacy.
• Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer and Alzheimer's.
• Adhered to infection control protocols to maintain a safe patient environment.
• Delegated staff nurse duties.
• Documented patient information obtained from interviews and assessments.
• Created and executed comprehensive patient care plans, incorporating thorough assessments, evaluations, and nursing diagnoses.

• Self employed Traveling Massage therapist.
• Oversaw operations of two offices, ensuring smooth functioning and effective service delivery.
• Worked with terminally ill and severely disabled patients.

• Managed diverse member cases, including cardiac, oncology, and mental health. (Cardiac, oncology, diabetes, end of life, poly- substance, and mental health.
• Managed case load of 65+ while exceeding productivity targets of 118/week.
• Effective counseling in health maintenance and disease management.
• Provided personalized counseling on health maintenance and disease management strategies..
• Carried above required case load of 65 and above required productivity of 118/week.
• Created and executed individualized nursing care plans to meet patient needs.