Sandra Kennedy

• Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
• Established strategic partnerships with external organizations, expanding program reach and impact.
• Developed and maintained relationships with external partners to facilitate program operations.
• Kept program-related data accurate, up-to-date and easily accessible for accessibility.
• Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
• Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Collaborated with other program coordinators to achieve consistency in program objectives and services.
• Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
• Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
• Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
• Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.

research and evaluate applications to determine eligibility.

validate incoming data to check accuracy and integrity of information.

assist team by coordinating documentation and filings to ensure compliance with regulatory requirements.

Daily operations of front desk duties, answer phones direct clients, order supplies and maintain the mail.