Sandra Kern
Massapequa Park,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Assistant Brand Manager
Pet Life Unlimited
Westbury, NY
12.2021 - 04.2023
- Manage all inbound customer service complaints and inquiries via email, phone, and social media channels
- Maintain a comprehensive tracking document to monitor and analyze consumer response data including medical reporting when necessary
- Report consumer response trends on a quarterly basis
- Engage in relevant conversations across social channels and respond to comments on posts to keep followers engaged
- Work with the marketing team to finalize social calendars
- Maintain and identify new relationships with influencers to ensure steady flow of content and giveaway campaigns
- Manage shipping and maintain records of all outgoing influencers and consumer sample needs
- Coordinate the development of additional branded elements, such as note cards and branded merchandise to support sampling programs
Marketing Assistant/Patient Experience Associate
PM Pediatrics
Lake Success, NY
10.2019 - 10.2021
- Assisted marketing team in all day-to-day activities including liaising with external agency partners, corporate sponsors and field marketing
- Handled and reported all Patient Experience communication via phone, email, chat and social media
- Managed daily responding and tracking of patient reviews via Google Business, Yelp, and Facebook
- Implemented Chat feature onto the PM Pediatrics website with Marketing Agency and Teleperformance Agency
- Managed and reported all Chat communications
- Trained all new hires
- Worked with Medical Providers and Marketing team on various special projects, eg: Camp covid testing program of 20,000 patients
Customer Care Representative/ Assistant Brand Manager
Babyganics
Westbury, NY
10.2016 - 06.2019
- Handled and reported all consumer inquiries via phone, email, and social media
- Managed day-to-day responding and tracking of Amazon reviews
- Provided support with Marketing Agency to create content calendar during agency transition
- Managed the company's website to ensure all image and copy were up to date
- Worked with SC Johnson’s legal team to ensure all Consumer Response materials and company website met new product claims and legal updates
- Completed stage gate forms for new product approval
- Assisted in training new hires
- Responsible for transitioning Consumer Response to the new agency, including product training, brandy story and consumer response process
Client Services Coordinator/Administrative Coordinator/ Switchboard Operator/ Floor Manager
Sunrise Credit Services, Inc.
06.2000 - 08.2013
- Promptly responded to questions and concerns regarding service via telephone, mail, email, and fax
- Generated various reports for large corporate clients including sales, financial, and customer dispute reports
- Answered multiple phone lines and directed calls to the proper location
- Trained employees to meet collection goals using listening and negotiating skills
Education
Bachelor of Business Administration Degree in Fashion Marketing & Management -
Berkeley College
12.2007
Skills
- Proficient in Microsoft Office, Wilke Global CRM, Wrike, Siteleaf, Wordpress, Klaviyo, Zoho, Netsuite
- Excellent verbal and written communication skills
- Fluent in Spanish
Timeline
Assistant Brand Manager
Pet Life Unlimited
12.2021 - 04.2023
Marketing Assistant/Patient Experience Associate
PM Pediatrics
10.2019 - 10.2021
Customer Care Representative/ Assistant Brand Manager
Babyganics
10.2016 - 06.2019
Client Services Coordinator/Administrative Coordinator/ Switchboard Operator/ Floor Manager
Sunrise Credit Services, Inc.
06.2000 - 08.2013
Bachelor of Business Administration Degree in Fashion Marketing & Management -
Berkeley College
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