Sandra Kilgore
FLETCHER,North Carolina
Summary
Results-driven executive with expertise in compliance management, risk assessment, and financial auditing. Proven ability to enhance operational efficiency and ensure adherence to regulations, minimizing legal risks and promoting quality assurance.
Overview
28
28
years of professional experience
Work History
VP/Executive Director
WNC Direct Care
Arden, NC
03.2023 - 05.2026
- Ensured compliance with federal, state, and local employment laws, reducing potential legal risks.
- Monitored compliance with industry regulations and policies, minimizing risk exposure.
- Oversaw quality assurance efforts, enhancing product and service delivery standards.
- Billed for Medicaid services and audited to ensure no fraud was committed for services rendered.
- Oversaw day to day operations and supervised staff including Human Resources to achieve positive outcomes and maximize productivity and accuracy.
Comptroller
Reach for Independence
Fletcher, North Carolina
02.2012 - 09.2023
- Developed and implemented budgeting processes that enhanced fiscal responsibility and aligned with organizational goals.
- Prepared annual budgets and monitored performance against budget objectives.
- Monitored cash flow, prepared monthly bank reconciliations, and analyzed trends in revenue and expenditure.
- Analyzed financial data to identify potential areas of improvement or cost savings opportunities.
- Evaluated internal controls to minimize risks and enhance operational efficiency.
- Developed and implemented internal control procedures to ensure accuracy of financial information.
- Conducted audits to verify compliance with accounting standards, regulations, policies, and procedures.
- Led audits by coordinating with external auditors for seamless evaluations.
- Established controls and reporting systems to optimize governance structure.
- Created financial management mechanisms to mitigate financial risks and support informed decision-making.
- Compiled detailed reports summarizing financial data for management review. summarizing current financial status by collecting information from various sources including journals, ledgers, payroll records.
- Trained staff on financial policies and procedures to ensure compliance standards.
- Oversaw payroll processing and ensured timely employee payments.
- Ensured accurate filing of all required tax returns on time.
- Evaluated insurance coverage needs for the organization based on risk assessment analysis.
- Maintained general ledger and chart of accounts, performed complex accounting functions such as journal entry preparation, account analysis, balance sheet reconciliation and preparation of quarterly financial statements.
Major Account Executive
IKON
Asheville, North Carolina
05.1998 - 01.2012
- Built strategic relationships with C-level executives in target accounts to support engagement.
- Supported contract negotiations to secure favorable terms for clients and company.
- Managed account portfolios by prioritizing client communication and timely follow-ups.
- Developed tailored solutions to improve customer satisfaction and strengthen loyalty.
- Reviewed account performance metrics to find improvement areas and recommend efficiency solutions.
- Worked with cross-functional teams to deliver comprehensive service offerings.
- Prepared monthly reports summarizing sales activity and forecasting future performance.
- Drafted RFP responses outlining how company met specific customer requirements.
- Created presentations for new product launches for executive-level decision makers.
- Prospected potential customers through outbound cold calling, email campaigns, and social media outreach.
- Built strong relationships with industry partners to support joint venture opportunities.
- Provided training and support to junior sales staff on best practices.
- Maintained compliance standards during prospect and customer engagement.
- Directed account portfolio management with focus on client communications, follow-up discipline, and retention.
- Designed tailored solutions that improved customer satisfaction and reinforced loyalty.
- Analyzed account performance metrics to identify gaps and guide efficiency improvements.
- Partnered with cross-functional teams to deliver integrated service offerings.
- Generated monthly reporting on sales activity and future performance outlook.
- Prepared RFP responses aligned to specific customer requirements and solution fit.
- Built executive presentations for new product launches and senior stakeholder review.
- Identified potential customers through outbound cold calling, email outreach, and social media prospecting.
- Established industry partner relationships to support joint venture opportunities.
- Applied compliance standards across prospect and customer interactions.
- Strong C-level relationships supported engagement within target accounts.
- Favorable contract terms resulted from negotiation of client and company agreements.
- Responsive account management improved communication quality and follow-up timeliness.
- Higher customer satisfaction reflected tailored solutions built for client needs.
- Clear efficiency opportunities emerged from review of account performance metrics.
- Integrated service delivery improved through cross-functional collaboration.
- Monthly sales reporting provided visibility into activity and future performance.
- Competitive RFP responses demonstrated fit with specific customer requirements.
- Executive-ready product launch presentations supported decision-maker buy-in.
- New business opportunities came from cold calling, email campaigns, and social media outreach.
- Industry partnerships created pathway for joint venture opportunities.
- Junior sales staff benefited from training and support on best practices.
- Compliance adherence remained consistent across prospect and customer engagement.
Education
High School Diploma -
Leslie County High School
Hyden, KY12-1974
Business Administration
Mars Hill University
Mars Hill NCSkills
- Compliance management
- Financial auditing
- Budget development
- Risk assessment
- Quality assurance
- Financial analysis
Timeline
VP/Executive Director
WNC Direct Care
03.2023 - 05.2026
Comptroller
Reach for Independence
02.2012 - 09.2023
Major Account Executive
IKON
05.1998 - 01.2012
High School Diploma -
Leslie County High School
Business Administration
Mars Hill University