Sandra Knapp
Summary
Enthusiastic, energetic, military veteran and previous Nike employee with vast experience and knowledge and a passion for organizing, problem solving and multitasking. Self starter and excellent team member. Customer service oriented.
Overview
4
4
years of professional experience
Work History
E-Commerce Consumer Care Specialist 2
Columbia Sportswear
09.2022 - 10.2023
- Maintained a high level of customer service by responding to requests and inquiries with accurate information to consumers in a courteous, efficient, and timely manner. Handled consumer phone calls for the Warranty department and three additional brand lines. Participated in feedback sessions and suggested improvements for current practices.
- Actively worked in several computer systems at once all while communicating with consumers to include SAP, PDM, call center, OD, C3 and email.
- Engaged in personal career development and training to enhance knowledge and skills in sales and service practices and policies.
Patient Services Representative
The Oregon Clinic
Beaverton, Oregon
11.2020 - 09.2022
- Greeted patients at front desk and supported check-in and check-out process.
- Set appointments through clinic scheduling systems and provider calendars.
- Verified insurance coverage and gathered demographic details for patient records.
- Entered patient medical, insurance, demographic, and payment information while updating electronic medical records.
Customer Service/Cashier/Sales Associate
Whole Foods Market
Beaverton, OR
07.2020 - 11.2020
- Working understanding and application of all merchandising expectations within the department, with a specific focus on attention to detail while completing tasks, ensuring accuracy and quality in all work.
- Demonstrated strong communication skills by effectively conveying information to team members and customers and work as part of a team.
- Exceeded customer service expectations in all interactions with customers, vendors, and team members.
- Executed directions to ensure team compliance with operational standards and procedures with effective time management and organizational skills.
- Exhibited a strong work ethic by consistently meeting deadlines and maintaining high productivity, and the ability to work in a fast-paced environment with a sense of urgency.
- Handled POS with cash, card, and mobile payments at register.
- Assisted customers with refunds, exchanges, and receipt requests.
Specialty Service team member
Whole Foods Market - Tyson's Boro Market
Vienna, VA
10.2019 - 07.2020
- Delivered courteous, friendly, and efficient customer service, enhancing company image among customers and team members.
- Original team member to open flagship store at Tysons Corner, VA.
- Ensured a fresh and appealing display by keeping cases, shelves, and displays clean and well stocked, while continuously checking freshness and ensuring the quality of products.
- Prepared food items by cutting, wrapping, and pricing cheese and other products, contributing to product presentation and customer satisfaction.
- Maintained accurate signage and pricing, ensuring clarity and compliance within the department.
- Followed and complied with established procedures, including Weights and Measures, health and sanitation, and adherence to safe work practices.
- Conducted daily inventory shrink analysis with the IRMA system.
Education
Dual MA - Human Resources and Management
Webster University
BS - Sports Management
Oregon State University
Skills
- Operate POS system
- Visual merchandising
- Microsoft office systems
- CRM systems
- Direct Customer relationship management
Timeline
E-Commerce Consumer Care Specialist 2
Columbia Sportswear
09.2022 - 10.2023
Patient Services Representative
The Oregon Clinic
11.2020 - 09.2022
Customer Service/Cashier/Sales Associate
Whole Foods Market
07.2020 - 11.2020
Specialty Service team member
Whole Foods Market - Tyson's Boro Market
10.2019 - 07.2020
Dual MA - Human Resources and Management
Webster University
BS - Sports Management
Oregon State University