Sandra Kneller
Catasauqua,PA
Summary
Skilled Administrative Assistant with proven expertise in data entry and critical thinking, honed at Grace Church Bethlehem and Merchants Bank, N.A. Excelled in enhancing office operations and customer satisfaction through effective problem-solving and advanced computer skills. Demonstrated adaptability to change, significantly improving team productivity and efficiency.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Grace Church Bethlehem
03.1996 - 02.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created and updated records and files to maintain document compliance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Managed complex schedules for conference room bookings ensuring that everyone had access to the necessary resources for meetings.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Administrative Assistant
Wells Fargo Bank, N.A.
Allentown, Pa
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
William Allen High School
Allentown, PA05.1959
Skills
- Data Entry
- Computer Skills
- Microsoft Word
- Microsoft Outlook
- Critical Thinking
- Strong Problem Solver
- Database entry
Accomplishments
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Responded to over 20 customer inquiries each day.
- Inventory Management - Managed inventory and office budgeting for supplies for busy office of 15.
- Scheduling - Organized technician schedule for customer jobs.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Administrative Assistant
Grace Church Bethlehem
03.1996 - 02.2004
High School Diploma -
William Allen High School
Administrative Assistant
Wells Fargo Bank, N.A.
Similar Profiles
Evan NaiaEvan Naia
MissionTrip Volunteer Second Trip at Grace Church BethlehemMissionTrip Volunteer Second Trip at Grace Church Bethlehem
Jerome PaceJerome Pace
Pastor at Bethlehem Missionary Baptist ChurchPastor at Bethlehem Missionary Baptist Church
Jacob KingJacob King
Audio & Visual Technician at Bethlehem Temple ChurchAudio & Visual Technician at Bethlehem Temple Church
Thomas TomasicThomas Tomasic
Business Development Manager at Brentwood IndustriesBusiness Development Manager at Brentwood Industries
Mikayla HannMikayla Hann
Manager at Eastside Family RestaurantManager at Eastside Family Restaurant