SANDRA KOEHLER

• Organized information for 200 + therapists on multiple computer systems while maintaining each of their schedules
• Audited contracts for numerous new home health agencies, credentials for therapist, and patient records for hundreds of patients
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Enhanced team collaboration with the establishment of clear communication channels and guidelines.
• Coordinated communications between therapist and home health agencies, assisted with financial collections, and other administrative functions.
• Conducted initial interviews for administrative positions, helping to identify candidates aligned with company values.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Reduced administrative errors by diligently proofreading documentation/notes entered by therapist and scheduling by other office staff members and maintaining accurate records.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in preparation of payroll to facilitate prompt staff payments.
• Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
• Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
• Contributed to a positive work environment by fostering strong working relationships among colleagues.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.

• Provided individual assistance to an elementary student who followed a partial inclusion education model
• Tracked data for multiple Admission, Review, and Dismissal (ARD) meetings
• Implemented multiple Individualized Education Plans

• Supported 8-12 students with various daily needs in a Special Education setting
• Worked with a team to develop and implement goals specific to each student
• Established strong, trusting relationships with the families of students
• Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
• Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.

Managed classrooms for the duration of an extended leave of absence period on several occasions

• Fulfilled lesson plans while executing classroom management on four campuses
• Maintained schedules and organized materials effectively

• Oversaw hiring, scheduling, and training of company employees
• Communicated daily with clients and various insurance companies
• Delegated responsibilities to a team of employees while cultivating a cooperative culture