Sandra Kovalik
Poughkeepsie,USA
Overview
15
15
years of professional experience
1985
1985
years of post-secondary education
Summary
Client onboarding representative with extensive experience in customer service and office procedures. Proven success in implementing strategies to enhance client satisfaction and effectively manage teams. Strong communication, problem-solving, and leadership skills, committed to improving customer experiences and elevating company reputation.
Education
Mahopac High School
Mahopac, NYWork History
Lead Customer Service Representative / Lead Dispatcher
Aire Serv Heating & Cooling of the MHV
Pleasant Valley, NY
11.2018 - Current
- Provided exceptional customer service to clients for heating and cooling installations and repairs, ensuring high satisfaction.
- Managed scheduling of appointments for 10 technicians and home comfort advisors to optimize service efficiency.
- Utilized Service Titan software for appointment management and customer communications, improving overall workflow.
- Addressed customer inquiries and complaints in-person and by phone, facilitating swift issue resolution.
- Identified and implemented process improvements based on customer feedback to enhance satisfaction levels.
- Coordinated with various departments to ensure smooth communication and service delivery across channels.
Office/Dispatch Manager
SWAT Environmental
Mahopac, NY
09.2014 - 11.2017
- Scheduled and dispatched technicians for installations and service calls of Radon Mitigation systems, ensuring timely service.
- Processed building, construction, and electrical permits, streamlining operations for improved efficiency.
- Managed accounts receivable and maintained accurate records for financial processes.
- Developed quotes and submitted proposals, enhancing customer engagement and service delivery.
- Coordinated travel arrangements for technicians, ensuring compliance with licensing and OSHA regulations.
Executive Administrator and Logistics Manager
Aircraft Charter Solutions
02.2011 - 08.2013
- Tracked and monitored aircraft parts shipments globally, ensuring timely delivery and compliance with regulations.
- Processed reports related to aircraft parts for COO, aiding in strategic decision-making and operational efficiency.
- Collaborated with customs to resolve shipment delays, maintaining effective communication and operational flow.
Skills
Timeline
Lead Customer Service Representative / Lead Dispatcher
Aire Serv Heating & Cooling of the MHV
11.2018 - Current
Office/Dispatch Manager
SWAT Environmental
09.2014 - 11.2017
Executive Administrator and Logistics Manager
Aircraft Charter Solutions
02.2011 - 08.2013
Mahopac High School