Sandra Kreider

Work History

Office Manager

The Marriage Hub

01.2016 - 01.2025

Worked with clients coming to our events by email, text and phone to ensure a smooth initial registration process.
Walked with each couple from intake until their event answering questions, collecting necessary documents, sending itineraries and reminders.
Handled sensitive information with discretion, maintaining confidentiality of clients documents and personal information.
Processed payments for events and monitored payment plans for couples who didn't pay the balance up front.
Followed up with clients when payments were declined
Secured lodging depending on client needs for each weekend event
Set up event space each weekend ... bought food, ordered supplies, printed curriculum
Addressed customer concerns promptly, leading to increased satisfaction.
Wrote the story of each couple attending the event (anonymously) so that our group of 200 Prayer Warriors could pray for them throughout the weekend
After the weekend ended I sent a follow-up story telling how each couple did.
Connected with each couple through email asking how their experience was and added feedback to our database.
Recorded donor donations in our database and mailed receipt letters
Recorded donations in Quickbooks
Recorded all deposits that went into our bank into Quickbooks (bank deposits, credit card deposits)
Managed couples recurring gifts in our database and through invoices in Quickbooks.
Worked with hospitality during our community events, welcoming and checking in our guests.
Wrote monthly receipt letters and newsletters when our President was not able to write them.
Managed inventory of office supplies.
Encouraged the team through vulnerability and sharing. Improved the work environment by creating connection.
Made relationships a priority among the staff, building a strong, unified team.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Receptionist

McGregor Baptist Church

01.2002 - 04.2004

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.
Answered central telephone system and directed calls accordingly.
Maintained visitor log for entering and leaving facility for security purposes.
Helped maintain office security by monitoring visitor access and issuing badges.
Helped with various projects and filled in for assistants when needed.

Youth Care Worker

Barnes Hall Juvenile Detention Center

05.1997 - 06.2001

Designed engaging activities by collaborating with colleagues to meet diverse interests of youth.
Identified signs of distress for timely intervention and prevention of escalation in challenging situations.
Provided guidance by facilitating open discussions with youth about feelings and experiences.
Implemented behavior management techniques by addressing conflicts and promoting positive interactions.
Reported observations to supervisors for informing treatment plans and improving care strategies.
Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
Assisted with daily living skills training, supporting self-sufficiency among program participants.
Ensured proper medication administration for individuals under my care according to doctors'' orders.
Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
Promoted emotional well-being by providing individualized support and counseling to address personal challenges faced by each youth.
Built strong, trust-based relationships with youth, becoming reliable and positive role model.

Summary

Overview

Work History

Office Manager

Receptionist

Youth Care Worker

Education

No Degree - Travel

Bachelor of Arts - International Studies

Skills

Interests

Timeline

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