Sandra Kruy
lowell,MA
Summary
Detail-oriented and customer-focused professional with 4+ years of experience in order processing, customer communication, and cross-functional operations within manufacturing and service environments. Proven ability to manage high-volume workloads with accuracy, strong organizational skills, and effective time management. Proactive and self-motivated with a take-charge attitude and a strong ability to resolve customer issues while ensuring timely order fulfillment. Experienced in SAP, Salesforce, and Microsoft Office, with a demonstrated ability to adapt to changing priorities and support multiple teams in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Service/Calibration Technician
Vaisala
Burlington, MA
12.2022 - Current
- Calibrated and validated measurement instruments to ensure compliance with industry standards.
- Documented calibration results and maintained detailed records for regulatory compliance and quality assurance.
- Strong attention to detail with excellent organizational skills
- Exceptional time management abilities with the capacity to effectively multi-task
- Proven ability to work efficiently in a fast-paced, high-volume environment
- Maintain a positive and professional attitude at all times
- Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
- Experience with SAP and Salesforce preferred
- Flexible, self-motivated, and proactive with the ability to prioritize tasks from multiple supervisors
- Customer-focused with a commitment to providing excellent service
Component Quality Engineer
Arrow Electronics
Peabody, MA
11.2021 - 12.2022
- Inspected and tested electronic components in accordance with internal procedures, quality standards, and engineering specifications
- Interpreted manufacturer datasheets and technical documentation to assess component condition and verify compliance
- Performed root cause analysis (RCA) and supported corrective and preventive actions to resolve nonconformances and improve quality performance
- Documented inspection and test results through detailed written reports and verbal communication with engineering and quality teams
- Captured and maintained digital imaging records to support inspection findings and failure analysis documentation
- Collaborated with cross-functional teams and guided Engineering Technicians to ensure accurate and efficient inspection processes
- Maintained compliance with ISO 9001 standards, ESD S20.20 requirements, and internal ESD handling procedures
- Conducted component evaluations using curve tracing, XRF, X-ray inspection, decapsulation, heated solvent testing, and high-power microscopy
- Applied knowledge of RoHS compliance, moisture sensitivity levels (MSL), and electronic component reliability standards
- IDEA Certified Component Inspector (CCI) with expertise in advanced electronic component authentication and inspection methodologies
Semiconductor Manufacturing Technician II
Macom Technology Solutions Holdings Inc.
Lowell, MA
11.2019 - 12.2021
- Operated and maintained manufacturing equipment to ensure optimal production efficiency.
- Conducted quality inspections on products to uphold stringent industry standards.
- Performed a variety of functions in the production of semiconductor devices within a cleanroom environment
- Set up, operated, loaded, and monitored specialized manufacturing equipment to ensure production of high-quality products
- Monitored equipment performance, inspected finished products, maintained clean work areas, and completed accurate data entry
- Experienced in working with metal deposition processes and evaporator tools
- Maintained adherence to cleanroom protocols, safety procedures, and quality standards in a high-volume production environment
Customer Service Representative
Enterprise Bank & Trust
Chelmsford, MA
07.2018 - 11.2019
- Supported customer relationship development and transaction processing to help achieve branch sales and service goals
- Accurately processed daily banking transactions, including opening deposit and loan accounts, check cashing, withdrawals, deposits, balancing cash drawers, and settlement procedures for consumer and business customers
- Proactively cross-sold bank products and services using consultative sales techniques and customer relationship management tools
- Generated qualified referrals to business partners for investments, mortgage, and cash management services
- Assisted customers through the Home Equity application and closing process, including follow-up on documentation requirements
- Achieved individual and team sales and service goals while actively participating in branch promotions and initiatives
- Utilized a needs-based approach to recommend products and services that enhanced customer relationships and financial goals
- Resolved routine and complex customer inquiries related to accounts, products, services, policies, and procedures while ensuring timely follow-through
- Maintained strong product knowledge through ongoing training and professional development
- Educated customers on self-service banking channels, including ATM, Online Banking, and Mobile Banking platforms
- Utilized Salesforce to document customer interactions, manage follow-ups, and support relationship-building efforts
- Fostered a positive, respectful, and team-oriented work environment in collaboration with branch leadership
- Represented the bank within the community while building and maintaining meaningful customer relationships
- Adhered to operational, regulatory, and security policies and procedures while minimizing risk and protecting customer information
- Assisted with additional reporting duties and branch responsibilities as needed
Education
Associate of Business Administration -
Middlesex Community College
Lowell, MAUniversity of Massachusetts, Lowell
Lowell, MASkills
- Proven ability to work effectively in fast-paced, high-volume environments
- Strong organizational, multitasking, and prioritization skills
- Customer-focused mindset with a consistently professional attitude
- Experienced in supporting multiple teams and adapting to changing priorities and business needs
Timeline
Service/Calibration Technician
Vaisala
12.2022 - Current
Component Quality Engineer
Arrow Electronics
11.2021 - 12.2022
Semiconductor Manufacturing Technician II
Macom Technology Solutions Holdings Inc.
11.2019 - 12.2021
Customer Service Representative
Enterprise Bank & Trust
07.2018 - 11.2019
Associate of Business Administration -
Middlesex Community College
University of Massachusetts, Lowell