Sandra Kuiper
Kalamazoo
Summary
Control systems specialist with hands-on experience in monitoring, operating, and maintaining complex systems. Strong focus on team collaboration and achieving results, with ability to adapt to changing needs. Skilled in troubleshooting, system optimization, and ensuring safe and efficient operations. Known for reliability, effective communication, and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Control Operator
Kalamazoo County Sheriff's Department
09.2021 - Current
- Monitored surveillance systems to ensure safety and security of facility.
- Operated communication equipment to relay critical information during emergency situations.
- Assisted with training new operators on procedures and equipment usage.
Customer Service Representative
United Kennel Club
12.2018 - 09.2021
- Assisted customers with inquiries, providing clear and accurate information regarding products and services.
- Managed customer complaints effectively, ensuring timely resolutions to enhance satisfaction.
- Collaborated with team members to streamline processes, improving response times for customer requests.
Cashier
Party City
09.2014 - 12.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided knowledgeable recommendations.
- Maintained accurate cash drawer balance throughout shifts to ensure financial integrity.
- Collaborated with team members to create an engaging shopping experience for customers.
Banquet Manager
Kellogg Hotel & Conference Center
08.2010 - 08.2014
- Coordinated all aspects of banquet events, ensuring seamless execution and guest satisfaction.
- Managed vendor relationships, negotiating contracts to enhance service quality and reduce costs.
- Trained and mentored staff on service standards and operational procedures for improved performance.
- Developed event timelines and floor plans, optimizing space utilization for diverse banquet setups.
Education
High School Diploma -
Marcellus High School
Marcellus, MI05.2009
Skills
- Quality assurance checks
- Team collaboration
- Active listening
- Training and mentoring
- System troubleshooting
- Equipment monitoring
- Emergency response coordination
- Proactive approach
- Stress management techniques
- Time management proficiency
- Safety protocol compliance
- Control room management
- Quality control
- Excellent problem-solving skills
Timeline
Control Operator
Kalamazoo County Sheriff's Department
09.2021 - Current
Customer Service Representative
United Kennel Club
12.2018 - 09.2021
Cashier
Party City
09.2014 - 12.2017
Banquet Manager
Kellogg Hotel & Conference Center
08.2010 - 08.2014
High School Diploma -
Marcellus High School
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