Sandra Larsen
Rapid City,SD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Online Consignment Specialist
Self Employed
05.2018 - Current
- Developed strong client relationships through consistent communication and attentive service.
- Marketed and sold items for clients in a quick and efficient manner:
- Interpreted clients' needs and introduced services to fit specific requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
House Remodeler
Self Employed
12.2014 - 05.2018
- Managed subcontractors efficiently to ensure timely completion of projects while maintaining high quality workmanship.
- Showcased exceptional problem-solving abilities by overcoming obstacles encountered during remodeling projects, ultimately delivering top-notch results for clients.
- Delivered exceptional results through meticulous attention to detail in all aspects of house remodeling tasks.
Customer Service Representative
Black Hills Energy
10.2014 - 10.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Kitchen Staff Member
Four Seasons Coffee Shop
12.2009 - 06.2010
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Customer Service Representative
SBC Communications
08.2000 - 07.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate Of Applied Arts -
Cuyamaca College
El Cajon, CA06.1994
Associates - Business Administration
Grossmont College
El Cajon, CA10.1992
High School Diploma -
Monte Vista High School
Spring Valley, Ca06.1988
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Timeline
Online Consignment Specialist
Self Employed
05.2018 - Current
House Remodeler
Self Employed
12.2014 - 05.2018
Customer Service Representative
Black Hills Energy
10.2014 - 10.2017
Kitchen Staff Member
Four Seasons Coffee Shop
12.2009 - 06.2010
Customer Service Representative
SBC Communications
08.2000 - 07.2004
Associate Of Applied Arts -
Cuyamaca College
Associates - Business Administration
Grossmont College
High School Diploma -
Monte Vista High School
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