Sandra Larsen
Honey Creek,IA
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
4
4
years of professional experience
Work History
Patient Access Representative III
Conifer Health
10.2024 - Current
- Facilitated patient registration and appointment scheduling using electronic health record systems.
- Assisted patients with insurance verification and eligibility inquiries to streamline access to care.
- Coordinated communication between clinical staff and patients to enhance service delivery efficiency.
- Managed incoming calls, addressing patient inquiries and directing them to appropriate departments effectively.
- Maintained patient confidentiality while handling sensitive information in compliance with HIPAA regulations.
- Provided support in collecting co-pays and financial documentation during patient check-in processes.
- Resolved patient issues promptly, ensuring a positive experience and fostering trust in the healthcare process.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Patient Access Representative II
Conifer Health
05.2023 - 10.2024
- Facilitated patient check-in processes, ensuring accuracy in demographic and insurance information.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Implemented process improvements that enhanced overall patient experience and satisfaction metrics.
- Resolved billing inquiries by providing clear explanations of insurance coverage and payment options.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Assisted in training new staff on patient access protocols and system navigation.
Imaging Support Specialist
Jennie Edmundson Hospital
11.2021 - 05.2023
- Coordinated scheduling of imaging appointments, ensuring efficient workflow and minimal patient wait times.
- Assisted radiologists in preparing patients for imaging exams, prioritizing comfort and safety during procedures.
- Maintained accurate electronic health records related to imaging services, ensuring compliance with regulatory standards.
- Maximized patient satisfaction by addressing concerns promptly, offering explanations about procedures, and answering questions with empathy and understanding.
- Promoted a culture of continuous improvement by participating in departmental meetings, sharing best practices, and providing constructive feedback on processes and procedures.
- Provided training and mentorship to new staff members, fostering a collaborative team environment.
- Maintained accurate records of all imaging results, contributing to comprehensive patient care.
- Facilitated seamless transitions between shifts by maintaining thorough documentation and communicating effectively with team members.
- Enhanced patient comfort during procedures, ensuring clear communication and providing support throughout the process.
- Positioned patients to obtain quality MRI images.
Education
Associates Degree in Respiratory Care - Respiratory Therapy
Nebraska Methodist College
Omaha, NE05-2016
Skills
- Customer service
- Multitasking and organization
- Phone and email etiquette
- Strong empathy
- Problem-solving
- Flexible schedule
- Conflict resolution
- Friendly and outgoing
- Verbal and written communication
- Attention to detail
- Caring and empathetic
- Calm and effective under pressure
- Punctual and hardworking
- Resolving problems
- Insurance verification
- HIPAA compliance
- Patient registration
Timeline
Patient Access Representative III
Conifer Health
10.2024 - Current
Patient Access Representative II
Conifer Health
05.2023 - 10.2024
Imaging Support Specialist
Jennie Edmundson Hospital
11.2021 - 05.2023
Associates Degree in Respiratory Care - Respiratory Therapy
Nebraska Methodist College