Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Lattany

Houston,Texas

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

49
49
years of professional experience

Work History

Provider Customer Service Representative

United Health Care
03.2005 - 09.2022
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.

Enrollment Services Specialist

Rx West
09.1999 - 03.2004
  • Analyzed and evaluated data, identifying trends in recruitment process.
  • Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
  • Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Investigated candidate history and employment claims to confirm eligibility for positions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.

Billing Specialist

Blue Cross Blue Shield Of Colorado
01.1974 - 12.1998
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Worked with multiple departments to check proper billing information.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Processed and verified invoices to secure accuracy of billing information.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.

Education

No Degree - Business Management

Aurora Community College
Aurora, CO

High School Diploma -

George Washington High School
Denver, CO
06.1973

Skills

  • Policy and Procedure Adherence
  • Sales Quota Achievement
  • Dietary Needs
  • Customer Care
  • Call Control
  • Provider Enrollment
  • Database Researching
  • Inquiry Research
  • Provider Relations
  • Problem Resolution
  • Customer Billing

Timeline

Provider Customer Service Representative

United Health Care
03.2005 - 09.2022

Enrollment Services Specialist

Rx West
09.1999 - 03.2004

Billing Specialist

Blue Cross Blue Shield Of Colorado
01.1974 - 12.1998

No Degree - Business Management

Aurora Community College

High School Diploma -

George Washington High School

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Sandra Lattany