Sandra Lattany
Houston,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
49
49
years of professional experience
Work History
Provider Customer Service Representative
United Health Care
Sugar Land, TX
03.2005 - 09.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Enrollment Services Specialist
Rx West
Aurora, CO
09.1999 - 03.2004
- Analyzed and evaluated data, identifying trends in recruitment process.
- Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
- Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Investigated candidate history and employment claims to confirm eligibility for positions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
Billing Specialist
Blue Cross Blue Shield Of Colorado
Denver, CO
01.1974 - 12.1998
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Processed and verified invoices to secure accuracy of billing information.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
Education
No Degree - Business Management
Aurora Community College
Aurora, COHigh School Diploma -
George Washington High School
Denver, CO06.1973
Skills
- Policy and Procedure Adherence
- Sales Quota Achievement
- Dietary Needs
- Customer Care
- Call Control
- Provider Enrollment
- Database Researching
- Inquiry Research
- Provider Relations
- Problem Resolution
- Customer Billing
Timeline
Provider Customer Service Representative
United Health Care
03.2005 - 09.2022
Enrollment Services Specialist
Rx West
09.1999 - 03.2004
Billing Specialist
Blue Cross Blue Shield Of Colorado
01.1974 - 12.1998
No Degree - Business Management
Aurora Community College
High School Diploma -
George Washington High School