SANDRA L. DEMARTINIS
Capon Bridge,WV
Summary
Mortgage Professional with proven experience in Underwriting and Risk Assessment. Effective in building rapport between departments and implementing procedures to achieve organizational goals. Additional strengths include: Team Building, Customer Service, Productivity Improvements, Coaching/Mentoring, Internal Audits, Budget Development and Processing Operations
Overview
37
37
years of professional experience
Work History
Collateral Underwriter
Bay Equity Home Loans
06.2020 - 07.2025
- Reviewed residential mortgage appraisal reports for 1-4 unit, condo, manufactured homes per FNMA/FHLMC/FHA/USDA/Non-conforming investor guidelines
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Made approval and denial recommendations by determining accurate risk levels.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
Collateral Underwriter
Prosperity Home Mortgage
06.2014 - 06.2020
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Assessed and advised on loan applications utilizing in-depth underwriting process understanding.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
Non-Delegated/Jumbo Operations Manager
Prosperity Home Mortgage
06.2013 - 06.2014
- Manage the company’s non-delegated non-conforming loan limit pipeline.
- Develop workflow and procedures for pipeline and manage the progress of high profile loans.
- Ensure deadlines are identified and met during the entire process from origination to closing.
- Identify and solve risk gaps between departments
- Identify inter-department weaknesses and implement strategy to strengthen and promote growth
- Identify pertinent data to be reported and monitored. Use this information to continuously assess risk and implement improvements.
Single Family Quality Control NPL Manager
Freddie Mac
05.2008 - 05.2013
- Manage a team of Non-Performing Loan underwriters to determine if loan file delivered to Freddie Mac is investment quality.
- Develop my team of seven underwriters through hiring, training and managing.
- Continue to learn changing procedures and ensure team is able to apply any changes in procedure or policy.
- Attend bi-weekly management meetings for the purpose of alignment throughout Quality Control
- Supported my team in learning a new loan review for Performing Loans.
- Successfully managed all issues pertaining to employee evaluations, performance plans and department goals for underwriters
- Successfully managed all corporate requirements and ensure out team complies with all corporate direction and policy
- A leader in Quality Control in Employee Engagement. Have joined various committees to represent Non-Performing loan department. Have organized activities on team level and on department level.
- Have provided guidance to my team and have made manager decisions on credit, capacity and collateral issues as related to Quality Control requirements on a loan level basis.
- Have collaborated with five other NonPerforming managers and their teams.
Mortgage Operations Manager
M&T BANK
01.2005 - 05.2008
- Company Overview: Nation’s 18th largest bank.
- Manage and develop the Mid-Atlantic Operations Center for new market area. Supervised processing, underwriting and loan closings functions.
- Managed/mentored underwriters to ensure against underwriting deficiencies or re-purchases.
- Initiated detection of fraud at branch level by uncovering fraudulent credit documents and reporting incidents to upper management. Bank was subsequently able to position itself to avoid potential loss of hundreds of thousands of dollars in penalties or potential litigation.
- Ensured that no high cost loans were closed with fees outside the legal tolerances through monitoring the High Cost Loan Report and testing for high cost issues.
- Led Operations Center to consistently post highest Customer Service ratings of any operations centers on the East coast through streamlining processes and mentoring, setting the standard for Customer Service Training.
- Prepared Operations Center for its first internal audit by creating an Operations manual and self audit procedures. Achieved 2nd highest rating, with no Operations citings or required responses.
- Implemented departmental self-audit procedures, which resulted in zero patterns of non-compliance during frequent random Quality Control audit reviews.
- Served as balance between Product Development, Operations, and Originations in roll-out and development of internal guidelines and training implementation.
- Met, and often exceeded, productivity goals through monitoring monthly turntime reports.
- Teamed with other Bank Officers on committees such as technology improvement, policy and procedure development, and credit to examine and improve procedures and cost effectiveness.
- Coached and mentored employees in developing their careers to support both personal and organizational objectives. 75% of staff was recognized in Galaxy Award program.
- Submitted annual budget for Operations Center, and ensured that Operations stayed within budget, through monitoring monthly expense statements and coaching staff.
- Developed and maintained Business Contingency Plan in case of emergency disruption of business.
- Nation’s 18th largest bank.
Underwriter
M&T BANK
01.2005 - 12.2005
- Company Overview: Nation’s 18th largest bank.
- Underwrote first and second trust mortgage loans for Virginia, Maryland, and District of Columbia.
- Rendered credit decisions, and ensured compliance to all FHA, VA, VHDA and Conventional product guidelines, while maintaining a 0% deficiency rate, by applying good judgment and decision making.
- Teamed with Loan Processors and Originators in promoting training and development of staff to understand credit philosophy for more effective/efficient credit decisions.
- Nation’s 18th largest bank.
Underwriter
BB&T MORTGAGE
01.2000 - 12.2004
- Underwrote first and second trust mortgage loans for Virginia, Maryland, and District of Columbia based on excellent knowledge of Agency underwriting guidelines and credit policy, including familiarity with Loan Prospector and Desktop Underwriter.
- Ensured compliance to all FHA, VA, VHDA and Conventional product guidelines while making credit decisions. Maintained a 0% deficiency rate.
- Promoted training and development for staff in understanding credit philosophy.
Mortgage Loan Processor
BB&T MORTGAGE
01.1989 - 12.2000
- Prepared loan credit files for loan approval. Ensured compliance with all Federal and State regulations.
- Exceeded all customer service and productivity goals.
- Entrusted with “conforming loan limit” lending authority.
Education
General Studies -
Northern Virginia Community College
Woodbridge, VASkills
- Underwriting guidelines
- Analyzing data
- Documentation review
- Risk assessment
- Quality assurance
- Quality control
- Caseload management
- Property appraisal
Work Type
Full TimePart TimeWork Location
RemoteTimeline
Collateral Underwriter
Bay Equity Home Loans
06.2020 - 07.2025
Collateral Underwriter
Prosperity Home Mortgage
06.2014 - 06.2020
Non-Delegated/Jumbo Operations Manager
Prosperity Home Mortgage
06.2013 - 06.2014
Single Family Quality Control NPL Manager
Freddie Mac
05.2008 - 05.2013
Mortgage Operations Manager
M&T BANK
01.2005 - 05.2008
Underwriter
M&T BANK
01.2005 - 12.2005
Underwriter
BB&T MORTGAGE
01.2000 - 12.2004
Mortgage Loan Processor
BB&T MORTGAGE
01.1989 - 12.2000
General Studies -
Northern Virginia Community College
Similar Profiles
Kaylene StottsKaylene Stotts
Processing Support Coordinator at Bay Equity Home LoansProcessing Support Coordinator at Bay Equity Home Loans
Kaitlin MorrisonKaitlin Morrison
Appraisal Desk Team Leader at Bay Equity Home LoansAppraisal Desk Team Leader at Bay Equity Home Loans
Victoria L. HillbrandVictoria L. Hillbrand
Appraisal and Processing Support Coordinator at Bay Equity Home LoansAppraisal and Processing Support Coordinator at Bay Equity Home Loans
Misty RobinsMisty Robins
Multi Unit Team Lead at H&R BlockMulti Unit Team Lead at H&R Block
Barbara WhitacreBarbara Whitacre
Family Engagement Specialist at People Inc.Family Engagement Specialist at People Inc.