Sandra LeBlanc
Summary
Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Executive Director
Civitas Senior Living - The Brooks Of Cibolo
10.2023 - Current
- Managed day to day operations, sales, marketing and community operations efficiently.
- Cultivated and strengthened lasting resident relationships using strong issue resolution and dynamic communication skills.
- Enhanced employee engagement by providing training programs, and performance incentives.
- Trained and guided team members to maintain high productivity and performance metrics.
- Established long-term relationships with key professionals through exceptional service delivery and proactive problem resolution.
- Built a diverse teams of talented professionals who consistently delivered strong results.
- Maintaining community budget and variances.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Updated and resolved incidents professionally and with compassion.
- Interacted well with residents and families to build connections and nurture relationships.
- Work with families and residents on care plans and appropriate support services or next steps.
- Weekly one on one meeting with managers to ensure all departments are running smoothly and within budgetary limits.
Executive Director
Civitas Senior Living- Elan Westpointe
10.2021 - 10.2022
- Manage and maintain daily day to day operations of the community.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Maintained budget Variance report and all expenses for the community.
- Manage budget and census.
- Working with families and residents on care plans and appropriate support services.
- Maintaining the community to ensure it is always ready for company.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
Executive Director
Waterford On Huebner
05.2020 - 10.2021
- Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Day to day operations.
- Managing budget and census.
- Working with families and residents on appropriate support services and next steps after independent living.
- Maintained community to ensure we are always ready for company.
- Used Yardi, Kronos and Oracle for computer programs on a daily basis.
Executive Director / Senior Business Manager
RIvercourt Residences
10.2015 - 05.2020
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Defined company roles and responsibilities to establish and enhance processes.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Coordinated and executed monthly ownership meeting for financials and closing of monthly books.
- Did all adjustment to general journal to close books.
- Worked closely with Resident Care director on all admissions and care plan meeting.
- Established a sales and marketing monthly campaign and quarterly playbook to ensure we could maintain census.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Devised and presented business plans and forecasts to ownership.
- Shaped solutions and approaches by leveraging trends in prospect marketplaces and industries.
Senior Accountant/Office Manager
Boucher Construction Corp.
10.2008 - 10.2015
- Reconciled accounts and created documents for monthly closure procedures.
- Accounts payable, account receivable, general ledger, and reconciliation of all accounts for Boucher Construction, Central Mass Sand and Gravel, Service Oil, Gateway Business Center and numerous other companies.
- Supervised six office personnel daily.
- Human resources and maintained all employee files on Access.
- Numerous reports for government agencies IFTA, MSHA, IRS 2290, Sales tax for numerous states.
- Financial reports, month end close process, quarterly and yearly.
- Collections and small claims for all companies.
Education
Associate of Arts -
Mount Wachusett Community College
Gardner, MA06.1994
High School Diploma -
Leominster High School
Leominster, MA06.1986
Skills
- Team Leadership
- Business Leadership
- Cost Control
- Customer Relations
- Compliance and regulations
- KPI Tracking
- Sales Coaching
- Human Resources Management
Certification
CALM- Certified Assisted Living Manager since 2019
CDP- Certified Dementia Practitioner since 2018
Timeline
Senior Executive Director
Civitas Senior Living - The Brooks Of Cibolo
10.2023 - Current
Executive Director
Civitas Senior Living- Elan Westpointe
10.2021 - 10.2022
Executive Director
Waterford On Huebner
05.2020 - 10.2021
Executive Director / Senior Business Manager
RIvercourt Residences
10.2015 - 05.2020
Senior Accountant/Office Manager
Boucher Construction Corp.
10.2008 - 10.2015
Associate of Arts -
Mount Wachusett Community College
High School Diploma -
Leominster High School
CALM- Certified Assisted Living Manager since 2019
CDP- Certified Dementia Practitioner since 2018
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