Sandra Lee
Tucker,GA
Summary
Dynamic professional with extensive experience at Dekalb County Voter Registration & Election, excelling in client support and strategic team guidance. Proven track record in enhancing customer satisfaction and fostering a positive work environment. Skilled in prioritization and scheduling, effectively resolving conflicts while driving team performance and achieving organizational goals.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Early Voting Manager
Dekalb County Voter Registration & Election
01.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Area Manager
Dekalb County Voter Registration & Election
01.2019 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans.
- Conducted training sessions to educate employees on best practices and procedures to increase performance.
Customer Service Representative
USPS
01.1986 - 02.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree -
Georgia State University
Atlanta, GASkills
- Client support
- Strategic team guidance
- Prioritization and scheduling
- Collaborative decision-making
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
Certification
- CM - Certified Manager Certification
- [Area of certification] Training - [Timeframe]
Timeline
Early Voting Manager
Dekalb County Voter Registration & Election
01.2022 - Current
Area Manager
Dekalb County Voter Registration & Election
01.2019 - Current
Customer Service Representative
USPS
01.1986 - 02.2011
No Degree -
Georgia State University
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