Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Sandra Leon
Receptionist cashier and secratary
Bronx,USA
Work Preference
Summary
Dynamic and detail-oriented professional with extensive experience at Elysee Investments, excelling in client services and appointment scheduling. Proven ability to enhance operational efficiency and foster positive relationships. Skilled in Microsoft Office and adept at multitasking, ensuring exceptional support and satisfaction for both clients and colleagues.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Receptionist
Elysee investments
Bronx, NY
11.2019 - Current
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Greeted and welcomed visitors, providing a positive first impression of the company
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Collaborated with other departments to ensure smooth operations and effective communication within the organization
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
Receptionist/Administrative Assistant
Team First
Bronx, NY
01.2019 - 05.2019
- Developed and implemented engaging lesson plans for afterschool programs, catering to the needs and interests of students
- Provided individualized support to students with homework assignments, ensuring comprehension of concepts
- Facilitated educational activities and projects that promoted creativity, critical thinking, and problem-solving skills
- Collaborated with parents/guardians to discuss student progress, address concerns, and provide feedback on academic performance
- Organized and supervised recreational activities such as sports games, arts and crafts sessions, and field trips
- Implemented strategies to enhance student engagement through interactive teaching methods
- Utilized technology tools effectively in the classroom to supplement learning experiences
- Supported students in developing social skills through group discussions, team-building exercises, and cooperative learning activities
- Monitored attendance records of students participating in the afterschool program
- Created a positive learning atmosphere by fostering open communication between students
- Encouraged teamwork among students through collaborative projects
- Incorporated diverse teaching techniques including visual aids, simulations, and hands-on activities
- Coordinated parent-teacher conferences to discuss student progress
- Implemented behavior management strategies to create a structured and disciplined environment
- Leveraged strong organizational skills to plan and execute daily activities
- Adapted curriculum materials based on individual student needs
Cashier/Customer Service and receptionist
Lydig Ave Pharmacy
Bronx, NY
04.2007 - 06.2014
- Assisted pharmacists in accurately dispensing medications to patients, ensuring adherence to dosage instructions and safety protocols
- Managed inventory of pharmaceutical supplies, monitoring stock levels and placing orders as needed to maintain adequate supply
- Performed medication reconciliation for patients, identifying discrepancies and collaborating with healthcare providers to resolve any issues
- Provided excellent customer service by answering inquiries from patients regarding prescription refills, insurance coverage, and medication interactions
- Verified prescriptions for accuracy before dispensing medications to patients, checking for appropriate dosages and drug interactions
- Operated computer systems to enter prescription information accurately into the pharmacy database system
- Educated patients on proper medication use including dosage instructions, potential side effects, storage requirements, and precautions
- Participated in quality improvement initiatives by conducting regular audits of pharmacy processes to identify areas for improvement or compliance gaps
- Supported pharmacist in performing final checks on filled prescriptions before they were dispensed to ensure accuracy and patient safety
- Maintained a clean and organized work environment in accordance with regulatory standards such as USP guidelines for sterile compounding practices
- Assisted customers at the front counter by processing payments for prescriptions using cash registers or point-of-sale systems
- Managed incoming phone calls from patients or healthcare providers seeking information about medications or requesting prescription refills
- Performed medication inventory audits to ensure accurate tracking of medications, minimizing waste and expiration of pharmaceuticals
- Served as a liaison between patients, healthcare providers, insurance companies, and pharmaceutical manufacturers to resolve issues related to prescriptions or coverage
Customer Service Representative
Barnes & Noble
Bronx, NY
06.1998 - 06.2002
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
Education
Bachelor's degree - Computer Programming
Bronx Community College
Bronx06-2000
High school - Liberal arts
Msgr Scanlan High School
The Bronx, NY06-1998
Associate - Computer science
Bronx Community College
BronxSkills
- Editing
- Cash handling
- Math
- Multilingual
- Guest services
- Technical Proficiency
- Technical support
- Filing
- Grammar
- Client services
- Workers' compensation law
- Social work
- Marketing
- Microsoft Excel
- Organizational Skills
- Appointment scheduling
- Real estate law
- Writing skills
- Technology sales
- Zoom
- Microsoft Outlook
- Time management
- Record keeping
- Teamwork
- Charter school
- Calendar management
- Medical terminology
- Leadership
- Employee relations
- Office supply management
- DocuSign
- Multitasking
- Cleaning
- Office experience
- Windows
- Microsoft Word
- Property management
- Catering
- Google Suite
- Communication skills
- Real estate administrative experience
- Proofreading
- Spanish
- Construction
- Accounting software
- Attention to detail
- Customer Care
- Project scheduling
- Correspondence management
- Scheduling
- Telemarketing
- Restaurant experience
- Research
- Professional email communication
- Typing
- Shipping & receiving
- Billing
- Plumbing
- Translation assistance services
- Maintenance management
- Written communication
- Commercial real estate clients
- Box truck
- Home health
- Computer literacy
- Task prioritization
- Electrical experience
- Dental receptionist
- Administrative Assistant
- ATS
- English
- Data management
- Databases
- Phone etiquette
- Property management tools
- Medicaid
- Supervising experience
- LAN
- Childcare
- Fair Housing regulations
- Clerical experience
- Management
- Budgeting
- CSR
- Report preparation
- Property leasing
- Microsoft Office
- Accounting
- Problem solving
- Quickbooks
- Skilled nursing facility
- Hospital experience
- Project coordination
- Teaching
- Customer relationship building
- Powerpoint
- Adobe Acrobat
- Hotel experience
- Pallet jack
- Data entry
- Customer complaint resolution
- Community engagement
- Heavy lifting
- HVAC
- Data collection
- Executive administrative support
- Microsoft PowerPoint
- Personal assistant experience
- Computer Skills
- Human resources
- WAN
- Multi-line phone systems
- Housing assistance programs
- Database management
- Face-to-face communication
- Experience with children
- Call Center
- Assistance experience within education industry
- Reception
- Customer service
- Delivery driver experience
- Payroll
- Bookkeeping
- Microsoft Access
- Healthcare management
- Training & development
- School experience
- Google Workspace
- Word processing
- Negotiation
- Google Docs
- Computer Science
- Public speaking
- Analysis skills
- Social media management
- Productivity software
- Retail sales transactions
- Bilingual
- Law office
- Customer Support
- Property showing
Certification
- CompTIA A+
- CompTIA Network+
Languages
English
Spanish
Additinal Information
Authorized to work in the US for any employer, Fluent in Spanish and am able to speak, read, and write in it., Background and fingerprints cleared by the NYC dept of education.
Job Title
Receptionist, administrative assistant cashier and secretary
Timeline
Receptionist
Elysee investments
11.2019 - Current
Receptionist/Administrative Assistant
Team First
01.2019 - 05.2019
Cashier/Customer Service and receptionist
Lydig Ave Pharmacy
04.2007 - 06.2014
Customer Service Representative
Barnes & Noble
06.1998 - 06.2002
Bachelor's degree - Computer Programming
Bronx Community College
High school - Liberal arts
Msgr Scanlan High School
Associate - Computer science
Bronx Community College