Sandra Lequia
Gales Ferry,CT
Summary
Proven professional with a strong work ethic and exceptional problem-solving skills, honed through experiences at Navy Chalet and other establishments. Excelled in front desk operations and guest services, significantly enhancing customer satisfaction. Demonstrated multitasking prowess, ensuring smooth end-of-day processes and financial accuracy. Committed to excellence and continuous improvement in fast-paced environments. Professional hospitality worker with strong track record in financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results.
Overview
2
2
years of professional experience
Work History
Night Auditor
Navy Chalet
04.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Agent
Hiltop Express Inn
10.2023 - 04.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Sales Associate
Alltown Fresh
08.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Griswold High School
Jewett City, CT 06.1990
Skills
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
- End-of-Day Processes
- Punctual and Dependable
- Guest Services
- Posting charges
Timeline
Night Auditor
Navy Chalet
04.2024 - Current
Front Desk Agent
Hiltop Express Inn
10.2023 - 04.2024
Sales Associate
Alltown Fresh
08.2022 - 08.2023
High School Diploma -
Griswold High School
Similar Profiles
Faizan RabbaniFaizan Rabbani
Server/bartender/host at Swiss ChaletServer/bartender/host at Swiss Chalet
Harleen JosanHarleen Josan
Server at Swiss ChaletServer at Swiss Chalet
Aleksandra PopovaAleksandra Popova
Takeout Worker at Swiss Chalet RestaurantTakeout Worker at Swiss Chalet Restaurant
Samantha RunyanSamantha Runyan
Assistant Manager at Zaxby's RestaurantAssistant Manager at Zaxby's Restaurant
Jack SingerJack Singer
Industrial Painter at Painters UnionIndustrial Painter at Painters Union