Sandra Lopez
Sandy ,UT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Subject Matter Expert
StubHub
Draper, UT
06.2023 - Current
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Mentored junior staff members on best practices related to company policies and implementation strategies.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
Customer Experience Representative
StubHub
Draper, UT
05.2022 - 06.2023
- Utilized telephone, and email platforms to deliver outstanding customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Documented customer interactions in internal database to maintain customer service history details.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to orders, late payments and inquiries to encourage good customer relationships.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Responded proactively and positively to rapid change.
Overnight Stocker
Smiths
Murray
11.2021 - 03.2022
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained inventory and ordered new supplies to meet expected needs.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
Customer Experience Representative
StubHub
Draper
11.2018 - 10.2020
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Brokerage Service Representative
Wells Fargo Advisors
Salt Lake City, UT
04.2016 - 10.2018
- Discussed financial options with clients and provided informed suggestions.
- Responded to customer questions and concerns or escalated to supervisor for resolution.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
- Corresponded with customers and conferred with coworkers to answer inquiries, discuss market fluctuations or resolve account problems.
Bilingual Account Manager
Discover Card
West Valley City, Utah
04.2014 - 10.2016
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
Technical Support Representative
Alorica
Magna
10.2012 - 04.2014
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Cashier
McDonald's
West Valley City, UT
09.2011 - 05.2012
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Cyprus High School
05.2012
Skills
- Call Center Customer Service
- Client Rapport-Building
- Call Control
- Understanding Customer Needs
- Strong analytical skills
- Research capabilities
- Training and mentoring
- Innovative Mindset
- Attention to Detail
Accomplishments
- MVP for month of April (highest average numbers across the board),
- Spotlight Award December 2023- Each month the company recognize a few standout individual contributors and leaders across GCS for going above and beyond.
Timeline
Subject Matter Expert
StubHub
06.2023 - Current
Customer Experience Representative
StubHub
05.2022 - 06.2023
Overnight Stocker
Smiths
11.2021 - 03.2022
Customer Experience Representative
StubHub
11.2018 - 10.2020
Brokerage Service Representative
Wells Fargo Advisors
04.2016 - 10.2018
Bilingual Account Manager
Discover Card
04.2014 - 10.2016
Technical Support Representative
Alorica
10.2012 - 04.2014
Cashier
McDonald's
09.2011 - 05.2012
High School Diploma -
Cyprus High School