Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Lovelace-Peters

Minot

Summary

With a proven track record at Scheels, I excel in warehouse management and problem-solving, enhancing operational efficiency and customer satisfaction. My expertise in fostering supplier relationships and multitasking has driven significant improvements, demonstrating my ability to lead with both strategic vision and meticulous attention to detail.

Overview

20
20
years of professional experience

Work History

Freight Manager

Scheels
12.2004 - Current
  • Analyzed industry trends to develop strategic plans for future growth within the freight department.
  • Developed strong relationships with key vendors, ensuring reliable service and preferential treatment during peak seasons.
  • Optimized warehouse layout to maximize storage capacity and improve overall efficiency of the facility.
  • Established clear communication channels between departments, enhancing teamwork and expediting processes across the organization.
  • Trained new employees in company procedures and best practices, fostering a cohesive work environment.
  • Streamlined freight operations.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Integrated warehouse operations with existing and new business processes.

Cashier Supervisor

Scheels
12.2004 - Current
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Assistant Store Manager

Scheels
12.2004 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Sales Associate

Scheels
12.2004 - Current
  • Analyzed industry trends to develop strategic plans for future growth within the freight department.
  • Developed strong relationships with key vendors, ensuring reliable service and preferential treatment during peak seasons.
  • Optimized warehouse layout to maximize storage capacity and improve overall efficiency of the facility.
  • Established clear communication channels between departments, enhancing teamwork and expediting processes across the organization.
  • Trained new employees in company procedures and best practices, fostering a cohesive work environment.
  • Streamlined freight operations.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Integrated warehouse operations with existing and new business processes.

Education

High School Diploma -

Minot State University
Minot, ND

Skills

  • Warehouse management
  • Problem-solving abilities
  • Multitasking Abilities
  • Organizational skills
  • Time management

Timeline

Freight Manager

Scheels
12.2004 - Current

Cashier Supervisor

Scheels
12.2004 - Current

Assistant Store Manager

Scheels
12.2004 - Current

Sales Associate

Scheels
12.2004 - Current

High School Diploma -

Minot State University

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Sandra Lovelace-Peters