Sandra Lozano
Tampa
Summary
Corporate professional with over 10 years of experience working with sales teams and managing day to day operations. Passionate about changing careers into a field that focuses on helping the youth in the community. Enthusiastic about working in forward-thinking teams and developing a positive workplace culture. Eager to contribute to team success through hard work, attention to detail and excellent organizational and planning skills. Motivated to learn, grow and excel in a new environment.
Overview
16
16
years of professional experience
Work History
Operations Performance Manager
Cox Automotive
03.2022 - Current
- Build and maintain strong relationships with automotive dealers by understanding their business challenges, and proactively proposing solutions to address them
- Responsible for driving operational efficiency and maximizing sales with dealer clients within the Indiana territory
- Analyze data, identifying key performance indicators (KPIs), and implement strategies to improve dealer adoption and usage of Cox Automotive products like Dealertrack, Xtime, and F&I solutions
- Provide ongoing training and support to dealers on how to maximize the use of Cox Automotive products, ensuring optimal functionality and user experience.
- Ensure client satisfaction and achieve business growth targets within the automotive retail space
- Maintain client retention by scheduling month-to-month engagement
- Assist with system related issues to improve customer satisfaction
Sales and Finance Manager
EchoPark/Sonic Automotive
03.2020 - 11.2021
- Strategized and executed 30-day training of 20-person sales team ensure successful launch of EchoPark Tampa
- Streamlined process for delivery of vehicle purchase documents and supervised document specialist team
- Executed daily finance tasks such as maximizing backend profit on every deal, handling of credit application leads through RouteOne, and maintained 3-day average on Contracts-in-Transit
- Improved and maintained B2B relationships with automotive finance lenders as main point of contact for EchoPark Tampa store
- Generates virtual vehicle sales by launching and operating Tampa Online Sales Center and successfully averaging at least $1,700 - $1,900 revenue per vehicle every month
- Executed Sales and Finance Coach role which involved ownership of store generated deals, supervision of all customer follow up done by the sales team through eLead CRM, and management of showroom traffic
- Successfully completed a 12-week Foundational Leadership Course through Stagen Academy
Experience Manager & Trainer
Sonic Automotive/ Fort Mill Ford
12.2018 - 03.2020
- Supervised and motivated sales team to meet daily and monthly unit sales quotas and gross objectives
- Created and cultivated relationships with sales team to establish an open environment and positive culture
- Executed onboarding process and training of new sales associates as well organizing schedules
- Developed training and strategies to sell vehicles along with F&I products
- Produced automotive deals from internet leads and walk-in business
- Provided solutions to customer concerns and any issues related to post-vehicle purchase
- Generated financing options for customers through the use of RouteOne and Dealertrack DMS
- Successfully improved previous year's KPI metrics by increasing unit sales from 1,936 to 2,433 and F&I from $964 per car to $1,328 per car.
Leadership Development Program
Sonic Automotive/Infiniti Of Charlotte
10.2015 - 12.2018
- Gained experience and knowledge of Variable and Fixed dealership operations by performing all functions of each role for every department
- Roles included, but were not limited to: Sales and Service Porter, Inventory Specialist, Service Advisor, Service BDC, Parts Associate, Experience Guide, Document Specialist, Finance and Sales Manager, CSI Manager, Accounting
- Worked closely with Sales, Finance, and Accounting management teams to improve dealership synergy and culture
- Submitted and managed finance applications to NMAC (Nissan) via Dealertrack
- Graduated from Sonic University courses such as Variable Operations and Fixed Operations Academy, Situational Leadership, and Conscious Leadership
Guest Experience Center Team Lead
Sonic Automotive
08.2014 - 10.2015
- Involved in successful launch of Guest Experience Center
- Responsible for hiring, on boarding, training and daily coaching of Guest Experience Center agents
- Supervised Guest Experience Center KPI attainments towards appointments set, shown, and sold in Sonic Automotive Charlotte market
- Organized team's schedules for efficient operations that aligned with dealership hours
- Maintained clear communication with dealerships assigned to the GEC
BDC Assistant Manager
Sonic Automotive/Town & Country Toyota
08.2013 - 08.2014
- Assisted eSales Manager with daily operations of BDC department such as organizing operational schedule, handling customer service issues, and creating a fun office environment
- Created marketing campaigns for active internet and phone prospects
- Monitored BDC agent's performance of internet and phone leads and helped agents achieve individual and group goals
BDC Agent
Sonic Automotive/Town & Country Toyota
08.2009 - 07.2013
- Responsible for handling all incoming calls and internet leads for new and preowned vehicles as well as scheduling, confirming sales appointments and performing long term follow up on unsold customers
- Maintained consistent and above Sonic Automotive benchmark KPI’s for set, shown and sold appointments.
- Mastered eLead CRM and CDK usage
- Improved communication with customers by escalation issues to proper departments
Education
Bachelor of Science - Psychology
University of Arizona Global Campus
Online12.2022
Associates in Applied Sciences -
Central Piedmont Community College
Charlotte, NC05.2011
Skills
- Fluent in English and Spanish
- Teamwork and Team building
- Communication
- Leadership
- Coaching and Training
- Knowledge of Dealership Operations
- Proficient in Microsoft applications
- Performance analysis
- Risk assessment
- Fast learner and highly adaptable
- Skilled in building strong client relationships
Timeline
Operations Performance Manager
Cox Automotive
03.2022 - Current
Sales and Finance Manager
EchoPark/Sonic Automotive
03.2020 - 11.2021
Experience Manager & Trainer
Sonic Automotive/ Fort Mill Ford
12.2018 - 03.2020
Leadership Development Program
Sonic Automotive/Infiniti Of Charlotte
10.2015 - 12.2018
Guest Experience Center Team Lead
Sonic Automotive
08.2014 - 10.2015
BDC Assistant Manager
Sonic Automotive/Town & Country Toyota
08.2013 - 08.2014
BDC Agent
Sonic Automotive/Town & Country Toyota
08.2009 - 07.2013
Bachelor of Science - Psychology
University of Arizona Global Campus
Associates in Applied Sciences -
Central Piedmont Community College
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