Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Lozano

Vinita

Summary

Dynamic and reliable driver with a clean record and extensive experience at Covenant Logistics Trucking. Proven ability to enhance customer satisfaction through punctual deliveries and effective route planning. Skilled in vehicle maintenance and safety protocols, fostering strong client relationships while ensuring compliance with DOT regulations. Committed to optimizing fuel efficiency and operational excellence.

Overview

40
40
years of professional experience

Work History

Driver

Covenant Logistics Trucking
10.2024 - Current
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Oversaw daily dispatch operations, ensuring timely and efficient routing of vehicles.
  • Developed and implemented scheduling systems to optimize resource allocation.
  • Collaborated with logistics teams to improve communication and service delivery.
  • Analyzed dispatch data to identify trends and recommend process improvements.
  • Streamlined operational workflows, reducing response times during peak hours.
  • Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
  • Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.

Driver

Fed Ex Freight
04.2024 - 10.2024
  • Operated and maintained various types of vehicles to ensure timely deliveries and pickups.
  • Adhered to all safety regulations and protocols while driving in diverse conditions.
  • Planned efficient routes to optimize delivery times and reduce fuel consumption.
  • Conducted regular vehicle inspections and performed basic maintenance tasks as needed.
  • Assisted with loading and unloading cargo, ensuring secure transport of goods.
  • Communicated effectively with dispatchers to provide updates on delivery statuses.
  • Implemented improvements in route planning that enhanced overall delivery efficiency.
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

OTR Training Truck Driver

Crete Carrier
01.2022 - 04.2024
  • Operated commercial vehicles safely across diverse routes, ensuring timely deliveries and compliance with regulations.
  • Conducted pre-trip inspections to maintain vehicle safety standards and address mechanical issues proactively.
  • Managed load securing and weight distribution to optimize vehicle performance and enhance road safety.
  • Coordinated with dispatchers to track shipment status, providing updates on delivery timelines and potential delays.
  • Mentored junior drivers on best practices for navigation, route planning, and efficient driving techniques.
  • Improved fuel efficiency through strategic driving practices and adherence to maintenance schedules.
  • Assisted in training new drivers on company policies, safety protocols, and operational procedures.
  • Implemented process improvements that enhanced delivery accuracy and reduced transit times significantly.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
  • Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
  • Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
  • Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
  • Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
  • Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
  • Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
  • Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
  • Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
  • Collaborated with team members to streamline processes and improve overall efficiency.
  • Increased efficiency in loading and unloading processes, utilizing proper equipment handling techniques.
  • Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.
  • Supported new drivers by sharing best practices and insights gained from experience on road.
  • Enhanced operational efficiency, providing feedback on route optimizations and warehouse procedures.

OTR Team Truck Driver Plasma

FFE/KLLM Trucking
03.2018 - 01.2022
  • Operated freight trucks across long distances, ensuring timely delivery of goods.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Collaborated with team members to optimize routes and minimize fuel consumption.
  • Maintained accurate logbooks and documentation for compliance with federal regulations.
  • Assisted in training new drivers on best practices and safety protocols.
  • Monitored vehicle performance and coordinated maintenance schedules for optimal operation.
  • Resolved customer service issues promptly, enhancing client satisfaction through effective communication.
  • Collaborated with dispatchers to ensure timely delivery updates while maintaining open lines of communication during transit.
  • Strengthened client relationships by providing excellent customer service during pick-ups, deliveries, and any necessary communication.
  • Collaborated with fellow team members to troubleshoot any mechanical issues that arose en route, minimizing the need for external service calls.
  • Upheld a clean driving record through adherence to speed limits as well as state and local traffic laws at all times during transport operations.
  • Enhanced vehicle maintenance, resulting in decreased downtime and repair expenses by performing regular pre-and post-trip inspections.
  • Maintained a safe driving record by adhering to all company safety guidelines and federal regulations.
  • Ensured compliance with weight limits by properly balancing load distribution within trailers before each journey.
  • Improved overall safety of the team by participating in ongoing training sessions to stay updated on industry best practices.
  • Minimized potential hazards on the road by regularly monitoring tire pressure levels, fluid levels, brakes, lights, and other essential components of the truck''s condition.
  • Assisted in loading and unloading cargo, ensuring proper placement and securement for safe transport to the destination.
  • Protected perishable goods during transport using appropriate temperature control methods to uphold product quality upon arrival at the destination.
  • Excelled in navigation skills using GPS devices and paper maps as needed to ensure accurate and timely arrival at all scheduled stops.
  • Increased fuel efficiency by optimizing trip routing, reducing idling time, and maintaining consistent speeds during long-haul trips.
  • Maximized productivity with effective trip scheduling, taking into account weather conditions, traffic patterns, and regulatory restrictions.
  • Reduced fuel costs with efficient route planning and implementing eco-friendly driving techniques.
  • Contributed to a positive working environment for the entire trucking team through clear communication, mutual respect, and shared responsibility.
  • Increased team efficiency by effectively coordinating driving shifts and ensuring proper communication between team members.
  • Delivered goods on time, consistently meeting or exceeding customer expectations through diligent trip planning and time management.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed routine maintenance on truck to keep in working order.
  • Inspected load security and checked for damages.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.

General Manager

Dairy Queen
01.1986 - 03.2018
  • Managed daily operations to ensure efficient service and customer satisfaction.
  • Trained staff on food safety protocols and operational procedures.
  • Implemented inventory control systems to reduce waste and optimize stock levels.
  • Developed employee schedules to balance labor costs with service demand.
  • Oversaw cash management processes, ensuring accurate transactions and reporting.
  • Enhanced customer experience by resolving complaints promptly and effectively.
  • Collaborated with marketing team to promote local store initiatives and events.
  • Conducted regular performance evaluations to foster employee development and improve team dynamics.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Education

Diploma -

Houston Baptist University
Houston, TX

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • City and non-city driving
  • Flexible schedule
  • Punctuality
  • GPS and route planning
  • Loading and unloading
  • Safety protocols
  • Defensive driving
  • Vehicle inspection
  • Safety management
  • Route planning
  • Driving in adverse conditions
  • Navigational systems and GPS
  • Vehicle inspections
  • Route management
  • Transportation
  • Traffic law observation
  • Vehicle maintenance
  • Commercial driving
  • Equipment operation
  • Inclement weather driving
  • Passenger transportation
  • Relationship building
  • Accident prevention
  • Adaptable driving techniques
  • Schedule management
  • Basic vehicle repairs
  • Heavy lifting
  • Fuel efficiency
  • DOT compliance
  • Order picking and processing
  • Route determination
  • Equipment monitoring
  • Materials transport

Timeline

Driver

Covenant Logistics Trucking
10.2024 - Current

Driver

Fed Ex Freight
04.2024 - 10.2024

OTR Training Truck Driver

Crete Carrier
01.2022 - 04.2024

OTR Team Truck Driver Plasma

FFE/KLLM Trucking
03.2018 - 01.2022

General Manager

Dairy Queen
01.1986 - 03.2018

Diploma -

Houston Baptist University

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