Sandra Luna
Corpus Christi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Thomas Exxon
Service Writer
10.2022 - 05.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Benefit Concepts, Inc.
Administrative Assistant
05.2022 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Office Manager
Law Offices Of Rene Rodriguez
09.1996 - 05.2020
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Reconciled and corrected issues with financial records.
- Reported financial data and updated financial records in ledgers and journals.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed tax forms in compliance with legal regulations.
- Reduced financial discrepancies through transaction monitoring and management.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Education
GED -
Austin Community College
Austin, TX07.1995
Skills
- Fluent in Spanish
- Decision-Making
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Teamwork and Collaboration
- Relationship Building
- Attention to Detail
- Good Telephone Etiquette
- Multitasking Abilities
- Recordkeeping
- Active Listening
- Dependable and Responsible
- Customer Relations
- Organization and Time Management
- MS Office Suite
Timeline
Thomas Exxon
Service Writer
10.2022 - 05.2023
Benefit Concepts, Inc.
Administrative Assistant
05.2022 - 10.2022
Office Manager
Law Offices Of Rene Rodriguez
09.1996 - 05.2020
GED -
Austin Community College
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